Water Damage and Commercial Roofing

11/12/2022 (Permalink)

Knowing what interior and exterior signs of water damage to look for can best help prevent further damage to your commercial roof.

“Out of sight, out of mind” – it’s a common phrase and it can be applied to today’s blog topic, which involves identifying roof damage for commercial properties. Because we don’t see our roofs on an everyday basis, it can be challenging to assess their condition. There are a few signs for which you can look that indicate potential water damage to your roof. By knowing what to look for on the interior and exterior of your commercial property when inspecting it for water damage, you can best prevent your commercial property from experiencing any roof damage and the water damage that coincides with it. Read on to learn more.

Interior Indicators

There are three primary indicators of water damage on the interior of your commercial property, indicating roof damage. If you notice any leaks or puddles of water, take them seriously, as they are classic signs of water damage. Likewise, water spots, which are damp areas of discoloration, on the ceiling are also a sign of roof damage. Lastly, if you are suspicious of mold in any capacity – whether it be that you smell or see visible mold growth – this can also be a sign that your roof is experiencing water damage.

Exterior Indicators

If you are inspecting the exterior of your commercial property, the first things you might notice are cracks and tears on the roof. While these commonly result from aging, they are a cause for concern, as water can seep into these small areas of damage and risk water damage to your property. You may also discover puddles of water on your commercial property’s roof, which can indicate that your roof’s draining system is malfunctioning. In the event that the draining system isn’t fixed and the water doesn’t move, the standing water increases your risk of roof and water damage. Finally, water may leak through loose roof seams. This requires immediate professional assistance. The key to all of this is being proactive. You can prevent further roof and water damage the sooner you take action.

Call SERVPRO Team Wall with Water and Roof Damage

By visiting our website or giving us a call at (412) 672-5400 to learn more about our Commercial Restoration and Building Services, as well as our Water and Storm Damage Restoration offerings. Don’t hesitate – call SERVPRO Team Wall immediately upon discovering water or roof damage of any kind. Our experienced team and advanced technology will give you peace of mind, making it “Like it never even happened.” for your commercial property after any disaster.

Storm Preparedness with SERVPRO

8/19/2022 (Permalink)

Now is the time to think about your home or business’ preparedness plan, especially as we find ourselves in the middle of hurricane season on the East

September is just around the corner, which means that we’re approaching National Preparedness Month. Now is the time to think about your home or business’ preparedness plan, especially as we find ourselves in the middle of hurricane season on the East Coast. Stemming from summer’s intense heat and humidity, according to NOAA, thunderstorms and severe weather are more likely this time of year. For all property owners, it is proactive and beneficial to have an emergency plan in place to protect your property from unnecessary damages in the event of a dangerous storm. If your property experiences water damage from a storm, remember that SERVPRO Team Wall’s Storm Damage Restoration experts are here for you. To get better acquainted with SERVPRO Team Wall’s Storm Damage Restoration capabilities, keep reading. In today’s blog, we’ll share 3 reasons why you can trust SERVPRO to help your property recover from any emergency.

1. We Provide 24/7 Emergency Service

It is difficult to predict, even with forecasts, when a storm will hit your neighborhood and how much damage it will inflict upon properties. SERVPRO Team Wall works around these obstacles and uncertainties. No matter what, we are ready for whatever happens, as we are available 365 days a year, 24/7. Trust that SERVPRO always has your back.

2. We’re a Team of Highly Trained Technicians

When it comes to restoring your property to its preloss condition after an emergency, look no further than SERVPRO and our team of expert storm restoration technicians and construction professionals. We also possess the resources to restore affected properties in a timely manner so that you can get back to business as usual as soon as possible. 

3. We Are #1 in the Storm Damage and Flood Cleanup and Restoration Industry

As #1 in the industry for storm damage and flood cleanup services, your property is in good hands with SERVPRO. We are capable of fully restoring all types of properties recovering from large and small storms alike. SERVPRO has a nationwide network of more than 2,000 locations, spread across the country so that we can compile resources and cooperate to get the job done. In the past, SERVPRO has completed large-loss restoration jobs in hospitals, government facilities, and universities. A full-service restoration company, we also take care of any construction work that your property requires to return to its preloss condition. For more information about our construction services, visit our Building Services page.

Dealing with storm damage or water damage? Give SERVPRO Team Wall a call at (412) 672-5400 at the first sign of damage. Be sure to also explore our website’s Storm Damage Restoration overview page to learn more about our Water Restoration Process, Commercial Storm Damage services, and Large-Loss/Disaster Recovery Team.

What Can You Do About an HVAC Unit Leak?

6/30/2022 (Permalink)

HVAC units may leak for a number of different reasons.

With the summer heat beating down, residential and commercial HVAC (Heating, Cooling, and Air Conditioning) units are working overtime, as they are crucial to the flow and circulation of cool air. Three questions might come to mind in the event that you notice a leak originating from your HVAC unit: 

• What is causing my HVAC unit to leak?
• Can I continue using my HVAC while it is leaking?
• What can I do to stop the leak?

In today’s blog, we’ll tackle all of these questions. 

What Is Causing My HVAC Unit to Leak?

HVAC units may leak for a number of different reasons. One common cause this time of year is the excess moisture that results from summer’s high humidity levels, which can accumulate and overwhelm your drain pan. A leak may also stem from a clogged drain line, as debris and mold can prevent water from draining, leading to a backup. It may be tempting to unclog the line yourself, but the most effective solution is to call an HVAC professional for assistance. It is also possible that your leak is the result of a damaged or broken drain pan or pump.

Can I Keep Using My HVAC Unit?

It is possible to continue using your HVAC unit while it is leaking, as it won’t completely shut down. Doing so is not advised, however, because more damage can be inflicted on the unit itself and its surrounding walls, ceilings, and furniture when working alongside the leak. Additionally, the risk of mold growth increases if you do not repair the leak, which can lead to other issues and further property damage.

What Can I Do?

In order to avoid an HVAC unit leak, a few preventative measures can be taken. Firstly, be sure to schedule regular inspections and maintenance, conducted by an HVAC professional. During the summer, make it a point to regulate your home or business’ indoor humidity levels. Remember: if they become too high, moisture accumulates. Ultimately, the most effective solution is to immediately turn off the unit and call a professional in the event that you discover a leak originating from your HVAC unit.

We Are HVAC Professionals

24 hours, 7 days a week, our team of HVAC Cleaning professionals here at SERVPRO Team Wall, are standing by. If you see a leak originating from your HVAC unit, pick up the phone and call SERVPRO of Metro Pittsburgh East at (412) 672-5400 right away to prevent further water damage and restore your home or business to its preloss condition. Peruse our website to learn more about our residential Water Restoration Process, residential Water Damage Restoration services, commercial Water Damage Restoration services, and Water Damage Tips. Let SERVPRO Team Wall make it “Like it never even happened” after any disaster.

Learn More About Our Full Capacity Water and Storm Damage Restoration

6/16/2022 (Permalink)

No job is too small or too large for Team Wall’s storm damage restoration and construction professionals or our expert techniques and equipment.

Here at SERVPRO, we throw around the phrase, “no matter the disaster,” but we mean what we say. We are here to help with any kind of storm under the sun (or under the storm cloud). No job is too small or too large for SERVPRO Team Wall’s storm damage restoration and construction professionals or our expert techniques and equipment. Whether you’re dealing with a long storm that leaves a trail of damage in its path or a short yet strong storm that wreaks havoc over a small area, SERVPRO Team Wall is standing by 24/7 and is committed to making it “Like it never even happened” for your residential or commercial property. 

Our Services Are Full Capacity

If you reach out to SERVPRO Team Wall after a storm emergency, you can expect to be greeted with full capacity services that will quickly restore a sense of normalcy, as we handle the job from beginning to end. It is possible that your home or business may require construction work after a severe storm in order to function properly and return to its preloss condition. Anticipating this need, we offer construction services alongside storm damage restoration, thereby simplifying the process of restoring your property. Find peace of mind in knowing that one qualified and experienced company will supervise and carry out every part of the process, decreasing your worries and keeping costs low. For more information about our Storm Damage Restoration services, construction capabilities, and Building Services, speak with one of our team members by calling (412) 672-5400.

Expertise Cultivated Through Experience

Here at SERVPRO Team Wall, our experience with storm damage restoration does not end with the Mid-Atlantic region. Actually, our team frequently travels across the country to serve our customers, both near and far. Because we have access to SERVPRO’s network of SERVPRO Disaster Recovery Teams, shared resources belonging to a network of thousands of SERVPRO franchises across the country are available to us. With extensive training and years of experience, our storm damage specialists will work to restore normalcy for your home or business as soon as possible after any emergency. Our years of experience include projects in which we restored homes and businesses affected by storms and flooding in the aftermath of numerous hurricanes, such as Sandy, Matthew, Irma, Harvey, and Lee. Additionally, we helped assisted homes and businesses recover from flooding emergencies in Kentucky, Ohio, and North Carolina. During the winter, we’ve handled freeze losses resulting from winter storms in Massachusetts, New York and Maine. Simply put, no matter where your property is located or the scope of your storm damage emergency, SERVPRO is always nearby and available to help.

Summer Mold: Here's What to Know

5/27/2022 (Permalink)

Since mold thrives in environments that are warm and moist, many surfaces can be subject to mold growth during the summer.

Now that summer is finally within reach, it is important that we understand that during the summer, mold growth is highly likely. Why might this be? The answer lies in weather changes. As a result of rising temperatures, humidity increases, which causes moisture accumulation on surfaces. Since mold thrives in environments that are warm and moist, practically any surface can be subject to mold growth during the summer. Today’s blog will acquaint you with three common varieties of household molds and share different ways in which we here at SERVPRO approach mold remediation.

Categories of Mold

Alternaria, Stachybotrys (black mold), and Cladosporium are three varieties of mold most commonly found in homes. Alternaria is an allergenic mold that may grow in showers, bathtubs, leaking sinks, and other water damaged and damp areas unless preventative measures are taken. Stachybotrys, better known by its nickname, “black mold,” is usually dark or black in color. Like Alternaria, it is commonly found in damp areas. During the summer, a popular Stachybotrys growth location is the space surrounding ventilation systems, like HVAC units or air conditioners, if they leak. Cladosporium can be seen if you have indoor plants during the summer months, as it can be found on decaying plant surfaces and is usually blue or green to brown or black in color.

How We Care for Mold & Our 5 Principles of Mold Remediation

Our principles and procedures here at SERVPRO are guided by industry leaders, the Institute of Inspection, Cleaning, and Restoration Certification’s S520 Standard and Reference Guide for Professional Mold Remediation. There are three condition levels for mold remediation, according to the IICRC, which include: 1) Normal Fungal Ecology, 2) Settled Spores, and 3) Actual Growth. Our top priority is containment when handling mold, as we do everything possible to prevent the mold from spreading. Therefore, we put to use technology such as negative air chambers and physical barriers to isolate the affected area, which keep mold spores from spreading during the cleanup process. We ensure success through our 5 principles of mold remediation, which are as follows: 

1. Safety and Health
2. Documentation
3. Control Contaminants
4. Remove the Contamination
5. Correct the Moisture Problem

We also employ the assistance of an Indoor Environmental Professional (IEP), who will conduct the final clearance testing to guarantee that the moisture problem has been corrected.

Call SERVPRO for Mold Remediation Services This Summer

If your residential or commercial property experiences mold growth this summer, know that SERVPRO is always standing by, ready to help. You can learn more about SERVPRO Disaster Recovery Team - Team Wall’s professional mold remediation services by visiting our web pages dedicated to mold-related topics, including Commercial Mold Remediation and our trusted Mold Restoration Process. You can also call your local SERVPRO Team Wall office, SERVPRO of Metro Pittsburgh East at (717) 510-6779. Let us help make it “Like it never even happened” if you experience a mold emergency, with our reliable mold remediation services.

Handling the Job from Start to Finish

3/15/2022 (Permalink)

SERVPRO Team Wall is capable of handling the entire job from start to finish, providing top-of-the-line restoration and construction services alike.

We never miss an opportunity here at SERVPRO Disaster Recovery Team - Team Wall to stress the fact that we are capable of handling the entire job from start to finish, as we provide top-of-the-line restoration and construction services alike. In this blog, we’re highlighting a long-term job in which our team has been able to help our customer restore their property to its preloss condition through both Water Damage Restoration and Construction services.

The Details

When the sprinkler system inadvertently went off and flooded all three levels of a full wing of a senior living center’s facility in Baltimore, it was clear that the restoration job was going to be extensive. The customer immediately called us for help and our crew was able to arrive at the job site within two hours, ready to get to work with our professional mitigation and emergency services. Throughout the water damage mitigation process, we also spent time removing and safely storing contents from the affected seniors’ rooms in order to prevent additional water damage. The scope of this project was colossal, evident in the fact that we had anywhere between 40-50 crew members working at any one time throughout the project. In addition to water damage restoration, our work included a wide variety of rebuild services, such as full floor replacement, new carpet installation, new coats of paint for affected walls, and more. This has been a full-fledged reconstruction project, but thanks to our team’s hustle, expertise, and experience, we were able to move some residents back into their rooms within two weeks. 

We Do It All

As illustrated in our work with this senior living center facility, the services that we offer, both emergency and non-emergency, satisfy three categories: Restoration Services, Cleaning Services, and Industry Technology. Our restoration services tend to Water, Fire, Mold, and Storm Damage mitigation, as well as sewage clean up & removal and even Temporary power, heat, & A/C. Biohazard Removal, Carpet Cleaning and Reinstallation, and COVID-19 Virus Disinfection are just three of the many Cleaning Services that we offer here at SERVPRO Team Wall. Lastly, Industry Technology refers to our advanced technological resources, including Docusketch/Matterport, Assured Pack Out, Moisture Mapper/MICA, and Restoration Manager, which all aid in quickly and thoroughly assessing and completing the job according to customers’ unique needs. The moral of the story? SERVPRO has your back until the very end, which means that you don’t need to waste time finding someone else to handle any reconstruction needs that your property may require, saving you time and money. 

Call SERVPRO for Advanced Restoration and Reconstruction Services

No job is too big for SERVPRO Disaster Recovery Team - Team Wall. All three of SERVPRO Team Wall’s offices, including SERVPRO of Hunt Valley and Harford County, SERVPRO of Harrisburg West, and SERVPRO of Metro Pittsburgh East, form a partnership that increases our accessibility to equipment and resources. If your property requires restoration and reconstruction services, look no further than SERVPRO. Call us today at (410) 229-0012 to speak with one of our experts. For more information about our Commercial Restoration and Building Services, check out the rest of our website. We look forward to helping our customers make it “Like it never even happened,” after any disaster.

Water Works Fast: The Water Damage Timeline

2/24/2022 (Permalink)

Many types of damage, especially water damage, rapidly create emergency situations due to their invasive nature.

Here at SERVPRO, we work in the restoration industry, which means that emergency action is our specialty. Many types of damage, especially water damage, rapidly create emergency situations due to their invasive nature. When we receive a phone call from a customer, we are committed to hitting the road and arriving on site as soon as possible in order to minimize property damage. This blog explores the increasing severity of damage that can result from water that is left sitting idly in a home or commercial business over time. We will share our Water Damage Timeline, which highlights the various consequences that homes and businesses can experience from just minutes to a week after water contaminates the property without restoration efforts.

In Minutes

Water is already starting to become absorbed into a wide array of surfaces, including ceilings, walls, and floors, as well as furniture and upholstery, just minutes after it enters your home or business. When water makes contact with dyes in fabrics, it can begin to bleed and stain surfaces. Beware that paper objects, books, and photographs are often quickly impacted by water, as they can swell and warp in a short amount of exposure time. 

1 Hour - 1 Day:

Following the initial 60-minute block of water exposure, your property may undergo large-scale damage. For instance, drywall may swell and break down, while furniture can crack and metal surfaces might tarnish. If, in the first 60 minutes of exposure, staining occurs in carpets or upholstery, such stains may deepen and spread, thereby increasing the difficulty of restoring them to their pre-water loss condition. A musty odor may also accompany the damage sustained in this time frame. 

2 Days - 1 Week:

Biohazard contamination becomes a significant concern and health risk after 2 days of water exposure. Mold and mildew growth is common during this 2-7 day period, especially on wet surfaces and objects, like carpeting and furniture, leaving considerable damage. The wood flooring of your property may swell and warp, shifting restoration efforts from repair work to replacement, which is more costly. 

After 1 Week

You will likely see major increases in the scope and estimated price of the restoration services necessary to salvage your property after 1 week of exposure to water. It may not be possible to completely restore affected areas to their preloss condition. Instead, surfaces and objects may require replacement. A property that has endured 1 week of considerable exposure to water likely isn’t safe for inhabitants or occupants, as a host of concerns, including biohazard contaminants, mold growth, and insecure structural elements, can risk dangers such as illness and injury.

Call SERVPRO Immediately 

There is no time to lose when it comes to water damage restoration in residential and commercial properties alike. At the discovery of water in your property, call SERVPRO Disaster Recovery Team - Team Wall’s SERVPRO of Metro Pittsburgh East at (412) 672-5400 for immediate, professional Water Damage Restoration services. We also provide Commercial Water Damage Restoration services, which are designed specifically for commercial properties. SERVPRO Team Wall is equipped with the water damage restoration experts, advanced technology, and resources to handle any water damage emergency, whether big or small, and make it “Like it never even happened.” To learn more about our water damage best practices and additional offerings, check out our Water Damage Tips and Water Restoration Process pages on our website.

What To Do and Not to Do After a Flood

12/28/2021 (Permalink)

As soon as it is safe to enter, you may be wondering: “What can I do to prevent further damage?”

For both homeowners and business owners, what to do in the aftermath of a flood can be stressful and difficult to navigate. As soon as it is safe to enter, you may be wondering: “What can I do to prevent further damage?” In today’s blog, we’ll answer this question with our professional list of Water Damage Tips that can help clarify what to do and what not to do after a flood. 

Do…

• Extract excess water on surfaces by blotting and mopping 
• Take upholstery and cushions out of wet areas and prop them up to dry 
• Create a barrier in between furniture and wet carpets by utilizing wood blocks or aluminum foil 
• If you have any art pieces, remove them from affected areas and let them dry in a safe place

Do Not…

• Leave valuable items sitting on top of wet surfaces affected by the flood. Move them elsewhere
• Power on electrical appliances, including televisions, floor lamps, and other common appliances 
• Use your home or business’ regular vacuum in an attempt to remove standing water
• Turn on light fixtures attached to the ceiling if the ceiling itself has been affected by the flood. A sagging ceiling is a tell-tale sign that your ceiling has experienced water damage. Be sure to steer clear of rooms with sagging ceilings 

Call SERVPRO For Immediate Water Damage Restoration

Here at SERVPRO DIsaster Recovery Team - Team Wall, we have seen our fair share of floods and water damage emergencies. Take comfort in knowing that we offer 24-Hour Emergency Services in order to service properties as soon as possible in an effort to decrease further damage to your home or business. Upon discovery of a flood or water damage, call SERVPRO of Metro Pittsburgh East at (412) 672-5400 to speak with an experienced and knowledgeable team member. On our website, you can find more information about our reputable Residential and Commercial Water Damage Restoration services in addition to a breakdown of our methods of caring for your water-damaged belongings. Let us alleviate your stress and restore your home or business to its preloss condition.

3 Reasons To Hire a Mold Damage Professional

11/5/2021 (Permalink)

We take the time to completely eradicate your property’s mold growth and ultimately prevent additional mold growth.

Mold is notorious for the human health concerns that accompany it. Due to its potential effects on the health of those living in your home, it is imperative that any mold growth is removed and remediated as quickly as possible. Water damage, as well as areas that are moist and humid, present the perfect conditions for the growth of mold. As a homeowner, you may feel tempted to get the job done quickly by taking matters into your own hands. However, attempting to remove mold without the proper training, equipment, and expertise may prove to be more harmful to your family than helpful. Trust the mold damage remediation experts at SERVPRO to protect your loved ones and safely restore your home to its preloss condition. In this blog, we’ll explore 3 reasons as to why calling a professional to eradicate mold growth will best protect those living in your home from mold’s dangerous consequences.

1) Effective Mold Removal is Difficult and Complicated

When attempting to remove old growth on your own as a homeowner, there is an increased chance that your actions will cause the mold to spread. Health effects of those living in the home and exacerbation of the mold infestation are both common outcomes when mold is remediated without the proper tools and techniques. Mold damage professionals are highly trained to contain mold growth during the removal process, which keeps your family and the rest of your home safe from mold exposure. 

2) Professionals Can Identify the Source and Cause of the Mold Growth

Because mold growth can have serious consequences to human health, it is critical to enlist the help of a skilled professional. With their extensive expertise and training, a mold damage professional can assess the extent of the mold damage in your home, as well as locate the cause and source of the growth. With this information, you can be sure that mold growth will not occur for the same reason again. 

3) Prevent Future Mold Infestations

Other companies may stop after mold removal and cleanup, but here at SERVPRO Disaster Recovery Team - Team Wall, we are committed to protecting your property from mold growth in the future. That’s why we take the time to completely eradicate your property’s mold growth and ultimately prevent additional mold from growing in the future as best we can. 

Trust SERVPRO’s Team of Mold Damage Restoration Professionals

It is unsafe to downplay the severity of any mold growth situation- large or small. Regardless of the scope of your property’s mold damage, our mold damage experts here at SERVPRO of Metro Pittsburgh East are standing by and are ready to treat your property with the utmost respect and care. When your home or commercial business experiences a mold damage emergency, you can place your trust in our team’s extensive training, years of experience in the field, and top-of-the-line equipment to take care of your property. Call SERVPRO of Metro Pittsburgh East at (412) 672-5400 at the first sign of mold damage. Visit our website to learn more about our Mold Damage Remediation and Restoration Services and our Commercial Mold Damage services, as well as our other blogs on the topic of mold, including “Bathroom Mold,” “Mold Remediation 101,” and “What You Should Know About Black Mold in Your Shower” By picking up the phone and giving SERVPRO a call, you can be assured that your property’s mold damage will be “Like it never even happened.” 

Rain, Rain, Go Away: Minimizing Water Damage from Flooding

9/16/2021 (Permalink)

Flooding, according to the Federal Emergency Management Association, is “the most common and costly disaster in the United States.”

At any time of year, flooding is a major threat to homes and businesses. However, the risk of storm damage to properties is magnified during hurricane season. Flooding, according to the Federal Emergency Management Association, is “the most common and costly disaster in the United States.” For residential and commercial properties, FEMA recommends that homeowners and business owners take three actions in an effort to prevent flood damage: “Know Your Risk”, “Insure Your Property”, and “Reduce Your Risk.” This blog will highlight several of FEMA’s guidelines that can help you protect your property from serious damage as a result from flooding. 

Preventative Measures Inside and Outside

Protecting your home or business from flood damage requires planning and calculated action. The outdoor areas of your property, as well as everything indoors, warrant attention. One preventative measure that you can take outside of your home or business is elevating your property’s outdoor utilities and equipment. Outdoor heat pumps and air conditioning units can be subject to serious damage when they fall in the path of a flood. Raising this equipment about 1 foot off of the ground can be pivotal in preventing costly damage. The same can be done indoors with internal utilities, such as your HVAC system. Another beneficial step to take inside of your home or business is placing important documents and valuable objects in water-tight containers. Store these containers in elevated locations in order to further protect them from the irreversible effects of flood damage. The three steps outlined thus far must be taken well in advance of a storm, but there are some preventative measures that you can take with minimal advanced notice. It is helpful to get into the habit of cleaning your property’s gutters regularly so as to prevent debris from accumulating, which blocks rainwater from draining properly. Ineffective draining can lead to more severe storm and water damage during periods of heavy rain that often occur during a flood.

Call SERVPRO for Professional Storm Damage Restoration

Eliminating the possibility for storm or water damage completely during a flood is unreasonable, but having preventative measures in place can be helpful in lessening the severity of any damage sustained. Ready.gov offers a longer list of steps that homeowners and business owners can take in preparing their properties for flooding. Follow these steps, as well as the recommendations provided in this blog, in order to best protect your property. In the event that the unexpected occurs and your property finds itself in need of storm damage restoration services, look no further than SERVPRO of Metro Pittsburgh East. Our seasoned Storm Damage Cleanup and Restoration specialists will work with you to ensure that your property is restored to its preloss condition as quickly as possible when you call us at (412) 672-5400. Be sure to check out our website for our professional Water and Storm Damage Tips before help arrives, as well as our specialized services, such as Commercial Storm Damage Restoration and Storm Damage Contents Restoration.

Our Water Damage Restoration Process: What Can You Expect?

9/9/2021 (Permalink)

With every water damage restoration job, we base our game plan off of our tested and dependable Water Damage Restoration Process.

After a storm, water damage emergencies that occur in residential homes and commercial businesses alike require immediate attention and professional restoration services. When you call SERVPRO of Metro Pittsburgh East, that is exactly what you will get. With every water damage restoration job, we base our game plan off of our tested and dependable Water Damage Restoration Process, while tailoring our procedures to your property’s specialized needs. Let’s break down each step of our trusted water damage restoration process so that you know what to expect when you call SERVPRO after a storm leaves your property with a water damage emergency.

Our 6-Step Water Restoration Process

• Emergency Contact

What sets our water damage restoration process into motion is your phone call. One of our professionals will gather information about your property’s water damage situation, which helps us prepare appropriately to arrive onsite with the proper equipment for the job. 

• Inspection and Water Damage Assessment

In order for our team to work quickly and efficiently, we conduct an assessment of your property prior to the start of work. During this assessment, the contamination level of the water as defined by the Institute of Inspection, Cleaning, and Restoration Certification will be determined and we will measure the distance that the water has traveled from its origin. This assessment makes sure that every water damaged area of your property is accounted for and will receive our water damage restoration services. 

• Water Removal and Extraction

Next, our professional vacuums and pumps are brought in to remove standing water. It is essential that our team begins extracting water as soon as possible in order to minimize mold and mildew growth. 

• Drying and Dehumidification

Often, hard-to-reach water is still present after step 3, so we bring in air movers and dehumidifiers that will ensure that your property is thoroughly dried. Measures of humidity levels and temperature determine exactly how much equipment will be needed in order to complete the drying process. This step also protects against mold and mildew growth that often results from lingering moisture. 

• Cleaning and Sanitizing

According to the IICRC, contamination levels of water can fall into three different categories. If contamination levels are elevated, items impacted by your property’s water damage may require cleaning and sanitizing. Therefore, we focus on cleaning and deodorizing affected surfaces and items in step 5. Depending on the types of surfaces and items impacted by the water damage, our team may implement Dry Cleaning, Wet Cleaning, Immersion Cleaning, Abrasive Cleaning, or another one of our many water clean-up methods. 

• Restoration

Step 6 of our water damage restoration process includes the final touches that will transform your home or business back into its condition prior to your water loss. We offer a long list of Building Services for major projects, as well as minor repairs ranging from drywall installation to carpet replacement and everything in between. 

Here for You Throughout the Entire Process

From your initial call to the final touch, SERVPRO of Metro Pittsburgh East will have your back until your property is back to normal. In the event that your residential or commercial property experiences water damage, don’t wait another second. Give us a call at (412) 672-5400. You can learn more about our Water Damage Restoration services as well as our specialized Commercial Water Damage Restoration services for commercial properties on our website. Before help arrives, check out our professional Water Damage Tips.

Top Tips for Hurricane Season Preparedness

8/19/2021 (Permalink)

It is critical that homeowners and business owners take the steps necessary to effectively prepare their properties for whatever comes their way.

Even though we are nearing the fall season, we are only about halfway through hurricane season. In the Atlantic region, the 2021 hurricane season began on June 1st and does not reach its end until November 30th. Every year, preparing homes and businesses for hurricane season is not an easy feat, as it is impossible to predict the full scope of storm severity and damage before they make landfall. Last year’s hurricane season brought storm after devastating storm. This year, NOAA has forecasted yet another strong hurricane season. While the organization has communicated that the 2021 hurricane season will not be as severe as 2020, they have stated that there is a 60% chance that this year’s season will out-perform the average hurricane season. Therefore, it is critical that homeowners and business owners take the steps necessary to effectively prepare their properties for whatever comes their way. In this blog, we will share hurricane season preparation tips that can help minimize water damage from storms. 

Hurricane Season Preparation Tips

Create a Hurricane Emergency Kit

When preparing homes and businesses for hurricane season, assembling emergency kits can be helpful. Consider adding necessities such as food and water, as well as other beneficial tools including maps, portable cell phone chargers, flashlights, and other items listed on Ready.gov. Another helpful tip is to create multiple emergency kits and place them in several different places, which may include your home, workplace, or car, so that there is a greater chance that you’ll have the supplies that you will need regardless of where you are when the hurricane makes landfall. 

Utilize Resources from FEMA

The internet can be a useful tool when it comes to gathering information. Be sure to check out FEMA (the United States’ Federal Emergency Management System)’s  online hurricane planning resources. Included in FEMA’s list of resources is the FEMA Mobile App, which you can access at any time on your mobile device. Providing you with important, real-time updates, such as notifications from the National Weather Service, information concerning open space in nearby disaster recovery centers, and a wide range of hurricane safety tips, the app will provide your residential or commercial business with another layer of protection.

Experience Water Damage This Hurricane Season? You Know Who To Call

Forecasters predict hurricanes as best they can using technology, but it is difficult to pinpoint the exact degree of damage that hurricanes will cause before they make landfall. No matter what happens, however, SERVPRO is ready to help you recover from hurricane and storm damage of all varieties. With years of experience, training, and expertise, our specialists offer superior Storm Damage Restoration Services. In the event that your property experiences storm damage this hurricane season, call SERVPRO of Metro Pittsburgh East immediately at (412) 672-5400. No matter the size of your emergency, SERVPRO has the tools and resources that can help, as SERVPRO of Metro Pittsburgh East is a part of SERVPRO’s cross-country network of franchises that form the Large Loss Disaster Recovery Team, which grants us access to resources across the country. More information about other storm damage restoration services that we offer, including Commercial Storm Damage Restoration, and additional storm damage resources like our Water & Storm Damage Tips, can be found on our website. 

Water Damage at Home: Job of the Quarter

7/9/2021 (Permalink)

Approximately 1 inch of water enveloped the floor of our warehouse and was quickly spreading to several individual offices, our main hallway, and our

The following blog offers a sneak peak into our upcoming newsletter:

In the past, our “Job of the Quarter” articles have featured jobs that have sent our crews traveling across the country to help communities in need after any kind of emergency. This quarter, we are flipping the script by highlighting a job in which travel was hardly necessary. This June, we faced a water damage emergency at home with flooding that impacted our Hunt Valley and Harford County warehouse, individual offices, and main hallways.

The flooding was caused by strong thunderstorms that occupied the Baltimore area on the evening of Thursday, June 3rd. Our office manager, Tracy Summers, happened to be working later than usual in the office that night in order to answer an influx of calls from homeowners and business owners dealing with ramifications of the storm. Brian Rhodes, one of our Water Crew Technicians, was moments away from heading home when he stumbled across water that was entering the warehouse through its closed bay doors. Tracy and Brian had to act quickly in order to combat the fast rate of rainfall per hour during the storm and prevent any further water damage to our office. Crew members were called back to the office after hours to extract the water, restore the affected areas, and prevent a major disaster. 

Approximately 1 inch of water enveloped the floor of our warehouse and was quickly spreading to several individual offices, our main hallway, and our primary conference room. Therefore, we needed all the help we could get. The nature of the flood water itself posed an additional challenge, as it fell under Category 3 of the Institute of Inspection, Cleaning and Restoration’s categories of water. Category 3 water, which often contains “harmful pathogens” and is extremely contaminated, is dangerous to human health. As a result, our crew members working to extract the water needed to be especially careful in order to ensure safety while completing the remediation.

The water was discovered at 5 PM that evening and by 5:30 PM, our crew was assembled and ready to begin removing the water. Immediately following the water extraction, team members cut wet walls, removed damp insulation, and set up equipment necessary for the drying equipment. All of this work was completed by 10 PM that night due to the helping hands of approximately 20 crew members working overtime after a long day. In addition, several members of our rebuild team came in to finish drywall installation and paint affected areas. The entire job was completed by the next Tuesday and our warehouse, offices, conference room, and hallways appeared as though they had never been harmed by a flood the week before.

Making it “Like it never even happened,” and helping our customers return to life or business as usual are our primary goals whenever we take on a job. Our own business was interrupted during this storm due to the extensive water damage that we experienced. Calls were flooding in from customers who needed our help during the storm while we were working to remediate our own storm and water damage at home. The selfless attitude of our crew members that motivated them to drive back to work after returning home for the evening in order to restore our warehouse and office to their preloss condition was what made this job worthy of our “Job of the Quarter” title. Additionally, the job displayed our team’s embrace of Team and Persistence, which are two of SERVPRO Disaster Recovery Team- Team Wall’s pillars that saved our office from disaster.

These qualities travel with us and are applied to every job that our team has the pleasure to undertake. Here at SERVPRO Disaster Recovery Team- Team Wall, we are always capable and ready to come to the aid of customers in need, regardless of whatever challenges we face behind the scenes, as illustrated in this quarter’s “Job of the Quarter.” We understand firsthand the importance of working quickly to minimize interruptions to both life and business, so when you call SERVPRO of Metro Pittsburgh East at (412) 672-5400 after any kind of emergency, we guarantee a fast response. Let our professional Storm Damage Restoration Services and Water Damage Restoration Services ease your mind, as we are committed to making it “Like it never even happened,” for your commercial or residential property.  

Getting Familiar with the IICRC's 3 Categories of Water

6/16/2021 (Permalink)

When we hear the term “water damage,” we often think of leaks, flooding, or appliance overflows. These three different situations, while they are all common issues that often lead to water damage, are unique and each require different cleanup and restoration measures. One factor that sets one water damage incident apart from another is the category of the water involved. Three distinct “Categories of Water'' have been outlined by the Institute of Inspection, Cleaning, and Restoration Certification, a leading force in the restoration industry. Depending on the category under which the water involved in an affected area falls, different restoration measures will be necessary. As a homeowner or business owner, it is important to learn about the IICRC’s three water categories in order to understand the severity of any potential water damage situation, which will help you prevent further damage.

The IICRC’s 3 Categories of Water

The three categories are determined by contamination level. Taking into account both the water’s “originating source and quality after it contacts materials present on the job site,” the IICRC breaks down the differences between each category in their article, “S500 Standard for Professional Water Damage Restoration.” Keep reading for our quick guide to their three water categories.

Category 1- Clean Water

The first of the categories is the kind of water that is commonly referred to as “clean water.” Its originating source is sanitary, which means that exposure to Category 1 water would not cause any harmful health effects. Rainwater falling from the sky, uncontaminated ice or snow, and leaking water from broken supply lines are examples of types of water that fit into Category 1. According to the IICRC, contamination levels can increase in response to exposure to temperature and time. As a result, Category 1 water can worsen in sanitation, slipping down into the more contaminated Category 2 water. An odor that accompanies the water is frequently a sign that “clean water” has transformed into “gray water.”

Category 2- Gray Water

When water has regressed to Category 2, it has gained significant contamination. Ingestion of or exposure to Category 2 water can cause adverse health effects in humans, ranging from discomfort to illness. Falling under the category of “gray water” is water from washing machine overflows, dishwasher discharge, and toilet bowl overflows. Some additional and unexpected types of water, including punctured water beds and broken aquariums, are also examples of Category 2 water. “Gray water” that undergoes further contamination can quickly develop into “black water,” which presents a dangerous situation.

Category 3- Black Water

The IICRC defines Category 3 water as “grossly contaminated.” This presents serious concerns for the health of humans, as it risks exposure to “harmful agents” like toxins and pathogens that may be present in the water. The types of water that are classified as Category 3 include sewage as well as runoff from seas or rivers and weather events like hurricanes and tropical storms. In order to effectively minimize health and safety risks, it is best to contact a professional for help when dealing with Category 3 water.

We Possess the Expertise That You Need

Here at SERVPRO of Metro Pittsburgh East, we are equipped with the expertise that you need to quickly and effectively restore your property after any water damage scenario. Each of our team members undergoes full training through an IICRC-approved school, SERVPRO Industries Inc. The services that we provide, therefore, align with the IICRC’s S500 standards for water damage and are specifically tailored to the category of water that has impacted your home or commercial building. As soon as you first notice water damage on your property, give us a call at (412) 672-5400 for expert water damage services. We offer numerous Water Damage Restoration Services with a variety of techniques, which are outlined in our Water Brochure. Specialized services, such as Sewage Cleanup, are also available. We know firsthand just how confusing and stressful water damage situations can be in residential and commercial properties alike, which is why our goal is to restore your property to its preloss condition, helping you get things back to normal after any disaster, big or small.

Mold Remediation 101

5/28/2021 (Permalink)

The risk of mold growth, in both commercial businesses and residences alike, is ever-present. In order to prevent mold growth as effectively as possible, it is beneficial to understand the prime conditions for mold growth in addition to preventative measures that you can take to decrease the possibility of such conditions arising. Here at SERVPRO, we offer a plethora of Mold Remediation and Restoration Services. Keep reading to gain a deeper understanding of mold’s spread and as well as what we can do to protect your home or business from its harmful effects.

The Biology of Mold

Mold is scientifically classified as a fungus called saprophyte. Even though it is not clear as to the exact number of mold species, scientists believe that there are over 20,000. Decomposing organic matter serves as the primary food and nutrient source for mold and it can grow on virtually any surface. The spread of mold is made possible by hyphae, which are branches of mold.

Common Types of Mold in Buildings

Five varieties of mold, including penicillium, aspergillus, chaetomium, cladosporium, stachybotrys, are the most common types of mold found in commercial buildings. Blue or green in color, penicillium possesses a texture that mimics velvet. In environments that are rich with oxygen, aspergillus is capable of growing. Chaetomium can be identified by its cotton-like texture. Cladosporium is a frequent concern for mold growth on fabric surfaces. Areas that are high in humidity and moisture are especially vulnerable to stachybotrys.

Containing the Spread of Spores

The concept of eradicating mold from the environment of any home or business is fictitious, as mold is a naturally constant presence in the air as well as on surfaces. Instead, our focus lies in containing mold spread and preventing dangerous possibilities of mold infestation. The structure of mold spores, even though they begin as minuscule spores, can eventually allow for the possession of thousands of spores. Spores can travel to other areas through the process of aerosolization, which facilitates the spread of mold. Therefore, we place special emphasis on the containment of mold, eliminating the possibility for mold to contaminate other, previously unaffected locations of the home or business. Using containment resources like negative air chambers, we craft physical barriers to block off contaminated areas and protect other areas of your home or business.

Why Should We Be So Worried About Mold?

Health Effects

Some types of mold, like Penicillin or bleu cheese, are not a cause for concern. Bad molds, on the other hand, can be harmful. Additionally, while large colonies of mold become visible to the eye, mold is generally an enemy that we cannot see, making it difficult to know if materials in your home or business are contaminated.

Beyond human health effects, mold can negatively affect structures, such as buildings and homes. Mold is an invisible threat until it grows into larger colonies. It is not until this point that one can fully understand the scope of their home or business’ level of mold contamination.

Mold in Buildings

Mold growth in buildings can lead to a phenomenon known as “sick building syndrome,” or SBS. This term is used to describe the health effects on building occupants that are not the result of outside factors. Health consequences can worsen if air circulation is lacking or the building is not being efficiently provided maitenance. HVAC systems serve as the source of mold growth in many buildings. The malfunctioning of drain pans, piping, and filters cause HVAC units to accumulate mold and due to HVAC systems’ function as air circulation systems, mold can easily spread to other areas.

Mold Growth Requirements

Without mold spores, temperatures between 32 and 122 degrees fahrenheit, moisture, as little as 48 hours of time, and organic matter as a food source, mold is incapable of thriving. Food sources of organic matter for mold can range from wood and drywall to painting and insulation.

Preventing Mold Growth

In order to effectively control and contain mold growth in any home or business after it has sustained water damage, it is critical to maintain low moisture levels. In an effort to avoid mold growth, homeowners and business owners can survey ignored areas, such as the connections of ice makers and washing machines, as well as shower doors and the space behind dishwashers. Check these areas frequently and be sure to replace washing machine connections about every five years. Reducing food sources, decreasing moisture, utilizing biocides and fungicides, and increasing air circulation and ventilation are all preventative measures that homeowners and business owners alike can take to protect their respective homes and commercial businesses.

Mold Remediation Basics

The Institute of Inspection, Cleaning, and Restoration Certification details their S52O Standard and Reference Guide for Professional Mold Remediation, which directs our own mold remediation services here at SERVPRO. Mold condition levels fall under three categories: Normal Fungal Ecology, Settled Spores, and Actual Growth. Indoor environments that contain mold spores or mere traces of mold characterize a Normal Fungal Ecology. Settled Spores of Condition 2 entails secondary settled mold spore contamination in indoor environments. Finally, an indoor area meets the standards for Condition 3, Actual Growth, when mold contaminates the indoor environment.

Our 5 Principles of Mold Remediation

Our five principles of mold remediation here at SERVPRO center around the objective of containing mold and inhibiting its spread. Tools like negative air chambers help us to create physical barriers that assist us in doing so. Our five mold remediation principles include, in order from first to last, Safety and Health, Documentation, Control Containments, Remove the Contamination, and lastly, Correct the Moisture Problem. After completing all of these steps, we bring in an Indoor Environmental Professional, known as an IEP, to carry out a final clearance test, which assesses our work and ensures that the condition of the affected area has returned to that of Condition 1, according to the IICRC S250’s standards. In this way, we can be certain that it is safe to extract our physical barriers.

Have a Mold Problem? Call SERVPRO

To gain a deeper understanding of our Mold Remediation and Restoration Services, be sure to check out the mold resources on our website, which include our Mold Restoration Process and Commercial Mold Remediation. Call SERVPRO of Metro Pittsburgh East right away at (412) 672-5400 in the event that you discover mold growth in your home or commercial business. With SERVPRO’s help, you can make sure that your home or commercial business receives the professional and trustworthy services that will protect against the dangerous growth and spread of mold.

Winter Storm Uri: A Storm Recap

4/14/2021 (Permalink)

This February, our team embarked on the trek to Texas and Oklahoma in order to combat the extensive damage left behind by Winter Storm Uri. In this article, we would like to share a few experiences from the Uri job sites, as well as a handful of testimonials from our team members that capture their feelings surrounding the experiences.

“After Winter Storm Uri ripped through Texas and Oklahoma, we felt overwhelming gratitude to be able to lend a hand to residents, local franchises, and businesses. Our success in the storm restoration process was dependent upon cooperation between all three of Team Wall’s offices. Therefore, teamwork between our crew members on the job site and our team members in our offices at home were paramount. Our One Team ideology was easy to recognize, despite our distance from home. Long hours and hard effort were vital in order to successfully restore not only homes and businesses to their preloss conditions, but the lives of those who live and work in them as well. The combined efforts of our traveling teams and those who remained at home to support local businesses were key to the success of the Winter Storm Uri jobs. My feeling of pride for Team Wall is indescribable.”

- Jim Wall, Owner

“It is always gratifying to get out and help people, no matter the nature of the storm. The most meaningful aspect of the job is always our ability to lend a helping hand after storms like Uri leave businesses and homeowners at a standstill.”

- Vinny Matthews, Resource Coordinator

“Ultimately, we feel satisfied when our clients are content and happy with our work. SERVPRO as a brand truly provides us with support in all directions. In order to be there for our clients in their darkest hour, our team excels in cooperation and teamwork, joining forces to do all we can.”

- Brian Barry, Fire Production Manager

We are grateful for every opportunity to help our clients pick up the pieces after any shape or size disaster that comes their way. If your home or business has been the victim of storm, fire, mold, or water damage, do not hesitate to call SERVPRO of Metro Pittsburgh East immediately. As soon as you call us at (412) 672-5400, we will be with you every step of the way, from beginning to end. Our well-known Storm Damage Restoration Services and Commercial Storm Damage Services will be on your side. We also offer professional Building Services that cover any rebuild work that your home or business may need. That way, you don’t have to waste time looking for another company to finish the job. Here at SERVPRO of Metro Pittsburgh East, we’re standing by, ready to be of assistance after any emergency.

What You Should Know About Black Mold in Your Shower

2/24/2021 (Permalink)

A tranquil, refreshing shower at the beginning or end of the day is your time to relax and destress, so mold growth is never a welcome discovery. Because mold grows best in moist, humid conditions, showers are not uncommon locations to find mold growing. One of the many different varieties of mold, black mold, is often depicted as a serious health hazard, taking on the nickname “toxic mold”. But is black mold actually worthy of its intimidating reputation? What does it mean if the mold that you discover in your shower is black mold? Keep reading to find out.

What is Black Mold?

In the next paragraph, we’ll provide a brief overview of black mold. You can visit our page “Black Mold, What is It?” for additional information describing black mold and its effects.

“Stachybotrys chartarum” is the scientific term for black mold, which is just one variety of mold. Medical News Today reports that mycotoxins, which are toxic substances, are released by black mold. These substances can result in a range of health effects. All the while, evidence that such symptoms result directly from the inhalation of black mold spores has been inconclusive. On the other hand, we do know that many varieties of mold cause health effects. Therefore, regardless of the type of mold that you discover in your shower, eliminating the mold immediately is of the utmost importance to the health of everyone in your home. Attempting to clean your shower on your own may appear to be helpful, but it can do more harm than good. Instead, seek professional black mold treatment immediately by giving SERVPRO of Metro Pittsburgh East a call at (412) 672-5400. With our extensive training and equipment specifically designed to tackle any size mold infestation, we’re ready to make your shower’s mold growth “Like it never even happened.”

Black Mold Infestation in Your Shower

Now that you’ve learned some of the basics of black mold, you can make an educated guess as to whether the mold that you’ve discovered is indeed black mold. Usually, black mold will have a slimy texture and be either dark green or black in color. Remember, the shower can be a breeding ground for any type of mold, not just black mold. That’s why, regardless of the type of mold in your shower, be sure to call us right away.

Preventing Black Mold Growth

You may be wondering, “What can I do to prevent mold growth in my home?” One of the first things you can do is make it a habit to keep a fan running or a window open while you or anyone else in your home takes a shower. This will prevent mold growth by maintaining proper ventilation and decreasing humidity in your bathroom. In order to further reduce lingering moisture in your shower, you can wipe up the water that remains or use a squeegee on your shower walls after taking a shower. Lastly, it is important to be cognizant of pipes in your bathroom, as broken or leaking pipes can be a major source of moisture accumulation. In the event that you discover a leak or broken pipe in your bathroom, be sure to dry the moisture and repair the pipe as quickly as possible in order to avoid mold.

Don’t Waste Time: Call SERVPRO Immediately

With years of mold remediation under our belts, we’re no strangers to mold of all varieties here at SERVPRO of Metro Pittsburgh East. If you call us about mold growth in your shower, we know how important it is that we get to work immediately in order to protect your home and those living in it. That’s why we offer 24/7 Emergency Service and promise a speedy response time. No matter the size of your shower’s mold dilemma, SERVPRO possesses the required training, expertise, and equipment to provide the unique mold and water remediation services that you need. If you spot mold during your next shower, don’t panic. Call us right away at (412) 672-5400 for our trusted black mold removal and mold remediation services. You can also learn more about the mold services that we offer by checking out our website’s mold resources, including our Overview of Mold Services and Mold Remediation Process

How to Prepare for a Polar Vortex

2/2/2021 (Permalink)

Every winter, the word "polar vortex" means to fit in our warmest winter coats, caps, and gloves. The Polar Vortex refers to a region of cold air which, according to the National Weather Service, gravitates towards the poles of the Earth. We feel the Polar Vortex as the air flows south through the jet stream during the winter, giving us our own piece of Arctic air. It causes almost intolerable, cold weather. It could come as a surprise to know that our homes and businesses, too, will suffer from the cold. Just like we need our thick coats and warm scarves, so do our homes and businesses.

Effects of Polar Vortex

Our homes and businesses can fall victim to the freezing of pipes and ice dams, all of which can lead to severe water damage during the "polar vortex" of winter. It is cold, Arctic temperatures will cause the water within the pipes to freeze and expand, which will cause the pipes to burst. On the roof, as snow and ice build-up, ice ridges will form and block melting snow from leaving the roof. This is called "Ice Damming" which allows water to leak through the roof and into the building.

How to Prepare

• Clean snow off of the roof as soon as possible. Be sure to remove any lingering snow or ice from a previous storm off the roof first.
• Be sure that your attic or top floor is properly insulated before a storm. If your amount of insulation is lacking, adding extra insulation may be helpful.
• Before a storm, be sure that all pipes are insulated and any cracks are sealed.
• When temperatures drop, let your faucets drip in order to keep water flowing.
• Maintain consistent, warm temperatures inside of your home or business. Additionally, make certain that your insulation is sufficient throughout the home or building

We Give Your Contents the Care They Deserve

12/23/2020 (Permalink)

To many, the word “home” means much more than its dictionary definition, which is “one’s place of residence” according to the Merriam-Webster Dictionary. Instead, what makes your house your home is the contents and belongings that lie inside. At SERVPRO, we’ve seen countless instances of emergency water events such as leaks and floods significantly damage homes and the cherished contents that they hold. We understand the value that you and your family place in your belongings, which is why our team strives to take the utmost care of your home’s contents after a water damage event, working to restore them rather than replace them.

We also know that every water loss is different and requires a unique plan of action. As a result, we offer multiple different types of contents restoration services that fit a variety of scenarios in order to provide the best protection for your belongings. Continue reading to take a closer look at the ways in which we look after and care for your home’s water-damaged contents.

Contents Restoration

Here at SERVPRO, we provide 7 types of contents restoration services in order to ensure that we have a service that will fit your needs, depending on the nature of the water damage that your home’s contents have sustained. Depending on the volume of residue, we may use dry cleaning or wet cleaning if the residue is light or moderate to heavy, respectively. In the event that the damaged contents cannot be restored with wet cleaning, spray and wipe or foam cleaning may be utilized. Foam cleaning is often appropriate for fabric items. Immersion cleaning or abrasive cleaning may also be a good option, depending on the type of items affected.

Move-Out and Pack-Out

When the amount of water damage to your home’s contents is significant, our move-out and pack-out services may be useful, as they help prevent your belongings from undergoing any further damage during the process of restoration. After the job has been completed, we also provide move-in day services, but these may vary depending on your insurance.

Electronic Cleanup

From T.V. sets to computers and DVD players, your electronic devices can become hazardous if they come into contact with water. If your home has experienced water damage, it is crucial that you stay away from your electronic devices and refrain from using them until they have been properly inspected because the combination of electricity and electronics can be deadly. Our team is experienced in caring for water-damaged electronics and we work carefully to properly clean the exterior of each device in an effort to prevent damage to their interiors. Finally, following our cleaning, a trustworthy electronics technician will inspect the device or devices in order to make sure that they are safe for use.

Document and Photograph Drying

Photos and documents often hold our most cherished memories, so it is critical that they receive the best care in the event that they come into contact with even the smallest drop of water. Our team will take every action to completely and thoroughly dry photos and documents. It’s not always possible to restore documents and photos to their pre-water loss condition, as water damage can sometimes be irreversible, but we are committed to preventing them from enduring further water damage. We offer 5 different drying services, vacuum thermal drying, vacuum freeze drying, freezer drying, dehumidifier, and air drying, so that we are able to dry any type of water-damaged contents. In this way, we strive to be able to provide drying services for as many of your belongings as possible.

Contents Claim Inventory Service (CCIS)

Because every water emergency is stressful, whether it’s a small leak or an overwhelming flood, SERVPRO’s Contents Claim Inventory Service (CCIS) is here to help. By compiling a detailed list of your home’s contents, complete with photographs and barcoding, you can keep track of your belongings. Included in the inventory is each item’s preloss value in addition to details describing any damage that they have sustained. The CCIS is a tool that will aid in relieving stress and restoring your peace of mind in a time in which you need it most.

Need More Information?

In the event that your home endures water damage and your contents are affected, don’t hesitate. Pick up the phone and call SERVPRO of Metro Pittsburgh East at (412) 672-5400 today to schedule a consultation and click here to find answers to any questions that you may have about the ways in which we care for your water-damaged belongings. Beyond caring for your belongings, we also offer many other types of water damage restoration services, which you can learn more about here. Here at SERVPRO, we understand the threat that water damage poses to your valued belongings. Remember that SERVPRO is only a call away and always ready to get to work caring for your home’s contents, making it “Like it never even happened.”

How to Prevent a Sub Pump Failure

9/14/2020 (Permalink)

Sump pumps, drainage systems often employed in the basements of commercial buildings, protect buildings from the harmful effects of flooding and water damage by pumping water out of the basement. The failure of a building’s sump pump can be catastrophic, threatening the safety of a commercial building’s important documents, objects, and furniture. Your commercial business can take actions to prevent your building from suffering a sump pump failure by understanding various reasons as to why sump pumps might fail in the first place.

Causes

Infrequent Maintenance

Your risk of a sump pump failure is heightened when your unit isn’t undergoing maintenance on a regular basis. Make sure to regularly check that your sump pump’s vents are working properly and consider running a vinegar solution through the unit for cleaning in order to keep things running smoothly.

Old Age

It is also important to think about the age of your sump pump. Because sump pumps endure their fair share of wear and tear over the years, it is not uncommon for sump pumps to fail after 7-10 years. You can prevent a disastrous failure by keeping a closer eye on your sump pump as it nears this age range and consider replacing the unit if it begins to malfunction.

Power Outage

Sump pumps are also at a greater risk for failure during hurricane season and the summer months due to turbulent summer storms. Storms can serve as a double-whammy for sump pumps, as they often bring large amounts of rain and occasionally, power outages. Without electricity, sump pumps will not be able to complete their job of pumping rainwater away from the building. Hooking your business’ sump pump up to a backup generator can help your sump pump continue to run smoothly and avoid a failure.

Sump Pump Failure? Call SERVPRO

Sump pump failures can be overwhelming, but it’s important to remember that SERVPRO and our team of commercial water damage experts have your back. We are experienced in sump pump failures and will tailor our water damage restoration services to your business’ specific needs. For more information about our commercial water damage services, click here. To schedule your consultation, call SERVPRO of Metro Pittsburgh East today at (412) 672-5400 today.

3 Common Sources of Water Damage in the Kitchen

9/1/2020 (Permalink)

The sink is probably the first kitchen appliance that comes to mind when you think of water usage.

No area of the home is completely immune to water damage; it can occur anywhere. The kitchen is particularly at risk for water damage due to the amount of water required for everyday tasks such as washing dishes and preparing meals. Because water damage can have devastating consequences, it is beneficial to understand which areas of the kitchen are at the greatest risk for leaks. Keep reading to gain more information about 3 areas of the kitchen that most frequently experience leaks that could lead to water damage.

• The Refrigerator and Ice Maker

During the summer, a cold, refreshing glass of water makes all the difference on a hot day. The refrigerator and ice maker make this possible by producing ice, but ice makers seem to frequently generate leaks. From improper installation to parts becoming damaged or worn-out, ice makers can leak for a handful of reasons. Puddles of water on the floor beneath the fridge and ice maker are usually good indicators that there is a leak. To prevent water damage, be on the lookout for water on the floor and make sure that the refrigerator and ice maker undergo regular maintenance and inspection.

• The Dishwasher

We load and unload our dishwashers in order to clean silverware, plates, and cups on a daily basis, sometimes even multiple times a day. The amount of water required to carry out this task is tremendous and combined with the fact that the dishwasher is used so frequently, dishwashers pose a significant threat to the kitchen. Dishwashers can create water damage by leaking or flooding as a result of using the wrong type of detergent, a bent or broken dishwasher door latch, or the dishwasher overfilling with water. Watch out for puddles of water underneath the dishwasher, as it may be the sign of a leak.

• The Sink

The sink is probably the first kitchen appliance that comes to mind when you think of water usage. We use the kitchen sink to fill up a cup of water, wash our hands, and wash dishes, among many other tasks. Water damage can occur when parts of the sink become corroded or when the drain or faucet leaks. About every 6 months, it is beneficial to take a look at the pipes beneath the sink and check for leaks as well as damaged sink parts in order to prevent water damage coming from the sink.

Because of the often costly and devastating effects of water damage, such as structural damage and mold and mildew growth, it is important to do everything in your power to avoid water damage. However, if you do experience water damage in your kitchen, don’t worry. SERVPRO and our team of water damage specialists are here for you. We will arrive on the scene quickly with our advanced drying equipment and techniques in order to make your kitchen water damage “Like it never even happened,” and bring your kitchen back to normal. Call SERVPRO of Metro Pittsburgh East today at (412) 672-5400 and for more information about our water damage services, click here.

Water Damage After a Toilet Overflow? Here's What To Do

8/7/2020 (Permalink)

After assessing the situation, it is important to take action right away.

It’s safe to say that a toilet overflow is the last thing that anyone wants in their home. With an overflow comes a mess to clean up and a risk for water damage. The bathroom floor and other nearby surfaces are not the only areas that can experience damage from a toilet overflow, as leaking water may seep down into the ceiling below. In order to protect your home from the unpleasant and potentially devastating effects of a toilet overflow, it is important to learn about what causes toilets to overflow and what to do if a toilet overflows in your home.

What Causes a Toilet Overflow?

There’s no one, specific reason why toilets overflow. Instead, overflows can arise from a variety of complications. However, three instances that commonly cause toilet overflows include a blocked vent pipe, a clogged drain, and sewage complications.

Each time a toilet is flush, external air is needed, which is transported in via the vent pipe. An overflow can occur if the vent pipe becomes blocked, which hinders the toilet’s ability to flush properly. Unfortunately, a blocked vent pipe isn’t a quick fix and the help of an expert plumber will most likely be needed.

Another catalyst of toilet overflows is a clogged drain. When the toilet drain is clogged, water and waste cannot flush correctly, which increases the risk of an overflow. The good news is that this issue can usually be solved by plunging the toilet yourself.

Lastly, two different complications involving sewage systems, a clogged sewer line and a full septic tank, can cause your toilet to overflow. A sewer line can be blocked by debris, tree roots, and sanitary materials. When this happens, your home can be at risk for not just a toilet overflow, but for additional serious damage as well, which can require professional help. Some homes use septic tanks, which collect waste and release excess water into the ground. When a septic tank is full, water cannot be released and moves back up into your home, which has the potential of resulting in an overflow. This is why it is beneficial to have tanks emptied and replaced on a regular basis.

How to Clean Up

Your reaction upon first seeing a toilet overflow in your bathroom may be “oh no!” or “ugh why?”, but immediately after assessing the situation, it is important to take action right away. First, turn off the water and make sure that the overflow has stopped. The next highest priority should be to quickly clean up all standing water by using a wet vacuum, mop, or towels. If water is left sitting on a surface, your bathroom will be at risk for water damage and mold growth. Next, dry out the area to the best of your ability using a high-powered fan or opening windows. This will also help to prevent mold growth and water damage. Finally, be sure to thoroughly clean and disinfect the bathroom.

We’re Water Damage Specialists

Water damage due to a toilet overflow can be minimized if you catch it right away, stop it quickly, and know how to properly clean up. However, it is possible that they may occur when no one is home, causing water from the overflow to damage surfaces. Remember that here at SERVPRO of Metro Pittsburgh East, we are water damage specialists. Our experienced team will work quickly to get your bathroom back in shape, making it “like it never even happened.” Learn more about our water damage services by clicking here.

Spring Mold Prevention

4/10/2020 (Permalink)

If not handled correctly mold can reappear, or even spread.

As we enter April, we’re seeing the first signs of spring. With spring comes more pleasant weather, influencing us to open up our homes’ windows and doors to let in warm, fresh air. Doing so brings humidity and moisture into the home, thus increasing the risk for mold growth.

What Should I Look For?

Mold can grow anywhere that moisture is present on a wide variety of surfaces, including wood, carpet, and insulation. Mold needs to be remediated quickly in order to limit the spread and reduce its health effects on the people living within the home. Mold is capable of growing at any time of year, but the increased threat of mold growth during the spring raises the question: How can mold growth be prevented during the spring?
One of the most important methods of preventing mold growth during the spring is to keep air circulating so that warm air and moisture will not become trapped in certain areas of the home. This can be achieved through the use of fans and dehumidifiers. Indoor humidity levels should not exceed 45%. Look for areas in the home where mold could thrive if moisture becomes present, including cold and dark areas. In order to decrease the risk of mold growth in these areas, it may be beneficial to bring in natural or artificial light, as well as warmth.
It is also helpful to keep an eye on windows after it rains.

How Do I Deal With Indoor Mold Growth?

Rain is common in the springtime and moisture from rainwater can spur mold growth around windows and windowsills. If moisture is present on windows, dry the surface as soon as possible. During the spring, temperatures differ indoors and outdoors, so condensation can build on surfaces such as windows and doors. In order to prevent mold growth on areas with condensation, it is crucial to thoroughly dry the surfaces as soon as possible.

In the event that mold grows on a surface in your home, make sure to scrub the surface diligently with detergent and water. After the area has been cleaned sufficiently, it is important that the surface be thoroughly dried in order to lessen the risk of further mold growth.

Our Advice -- Call a Pro

On occasion, mold growth can get out of hand and require large-scale mold removal. If you have a major mold infestation in your home, call SERVPRO to inspect, assess, and quickly remediate your mold infestation.

Prevent Water Damage to Carpets

2/10/2020 (Permalink)

To be able to correctly react you must have the knowledge to act.

Preventing Water Damage To Carpets

How Can Carpets Be Damaged by Water?

Water damage to carpets is most commonly the result of plumbing issues such as leaky pipes and weather effects such as flooding or leaking after the buildup of water in areas that store water during storms such as attics or basements.

Warning Signs

Discoloration of the carpet is a visible sign of water damage. However, water damage can impact carpet without visible indicators. For example, another common sign of water damage is a putrid, musty odor that will not vanish after cleaning. Illness of those living in the house as well as amplified allergy symptoms may also signify the presence of water damage to carpets in a home.

Why You Should Act Quickly

Mold and mildew will grow in the damaged carpet the longer it remains untreated. In this case, the carpet will need to be completely removed, as mold and mildew cannot be destroyed through simple cleaning. The carpet padding and subfloor underneath the carpet can also be damaged if the area is not hastily cleaned. Finally, mold and mildew can cause detrimental effects to the health of those living in the home, as they can infiltrate the home’s ventilation system.

Precautions to Take

Any moisture in the carpet will need to be removed using a wet water vacuum. Surrounding furniture should also be checked to ensure that they have not also been contaminated. To prevent further mold growth, it may also be beneficial to scrub other carpets and walls in the room that was affected. Dry out the room and create better ventilation by opening windows and utilizing fans or a dehumidifier. To treat a specific area, sprinkle baking soda on top of the area and vacuum. Steam-cleaning the area will also help to destroy dead mold spores. When in doubt, call SERVPRO to guarantee a thorough and sufficient elimination of water damage in your carpet.

Job of the Quarter (Q4 2019)

2/3/2020 (Permalink)

Flooding as low as this can still cause major damage to the walls surrounding it if not properly dealt with.

Baltimore was established in 1729, 47 years before the signing of the Declaration of Independence. It's an old city, in terms of the "new world."

Major advances in construction, engineering, and innovation have occurred in the last 291 years since the founding of the city. Sadly, the sewage system in Baltimore City has not made the necessary changes to get it to modern-day standards. An essay in www.cleanwateraction.org sums it up best:

“Baltimore City’s sewage system was designed with dozens of Sanitary Sewer Overflow Structures: intentional release valves that allowed sewage to overflow into streams, rather than streets or people’s basements. Although this was a best practice in the early 1900’s, using streams as open sewer pipes is a significant public health and environmental threat…”

“In 2002, Baltimore City finalized a Consent Decree… outlining how it would end the chronic sewage overflows into local streams that were fouling the Inner Harbor…”

“Between 2002 and 2016, Baltimore City completed half the work that was described in the Consent Decree - but backups of sewage into homes in Baltimore grew from a minor problem to a major hazard” According to an investigation by the Baltimore Sun, in 2004, the Department of Public Works responded to 622 sewage backups and by 2015, that number had hit nearly 5000.

 “When we closed those other 60 overflows that increased the number of basement backups that we saw in the city. Again, because the sewage has to go somewhere.” ~Department of Public Work’s General Counsel

At SERVPRO Metro Pittsburgh East, we see sewage backups quite regularly throughout the city and counties. At the beginning of November, we were honored to help multiple homeowners recover from a large sewage backup affecting the basements in all eight of their attached town row homes. We have decided to choose this job as our "Quarter Job" not only because of our speedy response to the completion timeline but also because it is a great example of our full-service capabilities.

The call came to our office early on Friday afternoon, and we had crews on-site within 30 minutes to start the sewage extraction from the basements of the row home. Because drywall wicks water as quickly as 1 inch per hour and sewage are classified as Category 3 water loss (water containing unsanitary agents, harmful bacteria and fungi, causing severe discomfort or sickness), it was necessary to cut drywall and remove 2' insulation to allow proper drying and sanitation. All contents in the basement affected by the sewage have been removed and disposed of. Even with a few appliances. We are proud to be the "one-stop solution shop" for all our customers ' problems. We have managed to replace the appliances for these homeowners and have continued to provide even more timely solutions.

Many people don't realize that SERVPRO of Metro Pittsburgh East not only mitigates your disaster, but we're going to put it all back together. "Like it never even happened," remember? That's exactly what we've done for the 8 row home basements affected by this mass sewage backup. Our mitigation teams finished and our rebuilding team moved in, replaced all the contaminated insulation, installed fresh drywall, and repainted the entire basement. Our team laid new carpets, tile floors, installed new kitchen cabinets, bathroom vanities, and tiled backsplashes in the kitchen. New doors and trim work were installed and painted and appliances were installed. All these times 8 homeowners and completed in a matter of 35 days.

Our team members have certainly signed up for a dirty, messy and labor-intensive job. But the pride they take in making people's lives come back together quickly and efficiently could not be greater. This is what we all love to do at Team Wall's SERVPRO Disaster Recovery Team... we love being your "One Stop Solution Shop!"

Winter Mold Growth Prevention

1/20/2020 (Permalink)

Understanding Mold itself is the best way to understand how to prevent it.

Since mold is usually a problem we tend to think about during the warm, humid months, it may be a surprise to many to learn that mold can still be prevalent during the winter months. A humid atmosphere can be created when cold air outside clashes with warm temperatures inside, creating the perfect conditions for mold growth. Mold can have a number of detrimental effects on your home and those who live in it. These can range from allergies to damage to your home’s foundational structure. In order to keep your home safe from mold during the winter months, it is important to understand the most effective methods of preventing mold growth.

What Can You Do?

Mold growth prevention during the winter follows many of the same guidelines as preventing mold growth during the summer, such the use of fans and dehumidifiers. During the winter, however, the need to keep an eye on doors, windows, and their surrounding areas, is more important. Moisture can compile in these areas when water leaks or cold air creates condensation, which facilitates mold growth when met with indoor heat. Clean these wet surfaces immediately in order to prevent mold from growing. It is also beneficial to monitor flooring near doors, as moist surfaces can also be created when wet shoes enter your home, after walking through rain or snow. Finally, during the winter, ice and snow tend to pile up on roofs, which can sometimes leak through. In order to prevent mold from growing in attics in the event that water or snow leaks through the roof, keep air circulating, which can be achieved by utilizing a fan.

Water Stain on Your Ceiling? Here’s What You Should Know

1/20/2020 (Permalink)

Don't hesitate. If you see something, say something.

An unwanted yellow ring or streak of discolored substance is undoubtedly one of the worst
discoveries to make when glancing up at the ceiling in passing. The visible markings of a water
leak, these stains indicate water damage in your ceiling, which can not be expunged with a new
coat of paint or averting your eyes from the stain. Ignorance will only cause the problem to grow,
facilitating the growth of mold and mildew. Therefore, it is crucial that the damaged area of the
ceiling is quickly remedied. However, before taking action, it may be beneficial to understand
the common causes of ceiling water stains.
Common Causes
With a solid understanding of the common causes of these stains, the root of your ceiling’s stain
can be determined, which can help identify the best course of action to take. Ceiling water stains
are primarily formed from three scenarios: clogged gutters, caulking issues, and leaky pipes. If a
heavy rainstorm has recently occurred, clogged gutters may be the cause of your ceiling’s water
stain. When gutters overflow, rain water can seep into your home and stain ceilings. If the ceiling
stain appears soon after a shower or bath was taken in your home, the stain may be due to a
caulking issue. Old caulking is prone to cracking and deteriorating, which can lead to leaks when
water escapes a shower or bathtub. Finally, water can leak from pipes that run throughout your
home. If a dishwasher, bathtub, refrigerator, or even an air conditioner are situated directly above
the stain on the next floor up, your ceiling stain may have been caused by leaky pipes. Take a
moment to recall the last time someone took a shower or bath, last week’s heavy rainstorm, and
the last time you ran the dishwasher. Your leak may have been connected to one of those
situations. Taking Action vs Calling a Professional

Drilling into your ceiling in order to verify the source of the leak can be a daunting task for many
homeowners. If you have any hesitation, calling a professional may be the right call. With the
tools, knowledge, and experience, a professional can remediate the water stain quickly and
effectively.

Faster to your Metro Pittsburgh East Water Damage Event

10/31/2019 (Permalink)

SERVPRO of Metro Pittsburgh East provides fire and water damage restoration service in Metro Pittsburgh East.

Flooding and water emergencies don’t wait for regular business hours and neither do we. Metro Pittsburgh East provides emergency cleaning and restoration services.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Metro Pittsburgh East arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us at 412-672-5400

Water Damage Timeline

Within Minutes

• Water quickly spreads throughout your property, saturating everything in its path.
  
  
• Water is absorbed into walls, floors, upholstery, and belongings.
  
  
• Furniture finishes may bleed, causing permanent staining on carpets.
  
  
• Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

• Drywall begins to swell and break down.
  
  
• Metal surfaces begin to tarnish.
  
  
• Furniture begins to swell and crack.
  
  
• Dyes and inks from cloth and paper goods spread and stain.
  
  
• A musty odor appears.

48 Hours to 1 Week:

• Mold and mildew may grow and spread.
  
  
• Doors, windows, and studs swell and warp.
  
  
• Metal begins to rust and corrode.
  
  
• Furniture warps and shows signs of mold.
  
  
• Paint begins to blister.
  
  
• Wood flooring swells and warps.
  
  
• Serious biohazard contamination is possible.

More Than 1 Week:

• Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  
  
• Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Metro Pittsburgh East

SERVPRO of Metro Pittsburgh East specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Metro Pittsburgh East Residents: We Specialize in Flooded Basement Cleanup and Restoration!

10/23/2019 (Permalink)

This Metro Pittsburgh East home’s basement unfortunately flooded.

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Metro Pittsburgh East basement could flood, including: 

• A blocked or failed sewer lateral pipe
  
  
• Heavy rain causes surface water to pool around your home
  
  
• Storm sewer backup
  
  
• Sanitary sewer backup
  
  
• Foundation drainage failure
  
  
• Water supply-line break or hot-water tank failure
  
  
• And many more

Have Questions about Basement Flooding?

Call Today – 412-672-5400

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Metro Pittsburgh East and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

• We are Available 24-hours/7 days per week
  
  
• We’re a Preferred Vendor to many National Insurance Companies
  
  
• We Bill The Insurance Directly – One Less Thing For You To Worry About
  
  
• Our Technicians are Highly-Trained in Water Restoration Techniques
  
  
• We use s500 IICRC Restoration Standards
  
  
• Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help, 412-672-5400

Emergency Water Damage Service

10/3/2019 (Permalink)

SERVPRO of Metro Pittsburgh East provides fire and water damage restoration service in Metro Pittsburgh East.

SERVPRO of Metro Pittsburgh East is available for water emergencies, large or small. 

We Answer the Phone Ready to Help

Call Today at 412-672-5400

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Metro Pittsburgh East has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO professionals may be needed.

Our SERVPRO representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

About SERVPRO of Metro Pittsburgh East

SERVPRO of Metro Pittsburgh East specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Types of Contaminated Water Damage

9/3/2019 (Permalink)

Water damage example.

Category 1: "Clean Water"

It is from a clean source such as a leaking faucet. If not treated quickly, this water can turn into category 2 or 3, depending on length of time, temperature, and contact with surrounding contaminants.

Example:

• Water from a clean source like a broken water line. If left untreated, can degrade into category 2 or 3.
  
  

Category 2: "Gray Water"

It is contaminated and could cause discomfort or illness. 

Examples include:

• Washing machine overflow.
  
  
• Toilet overflow with some urine, but not feces.
  
  
• Dishwasher overflow.

May contain bacteria and viruses and can quickly degrade into category 3 if left untreated.

Category 3: "Black Water"

It is grossly contaminated and could cause severe illness or death, if ingested because of chemicals and microbes. Any contact should be avoided. 

Examples include:

• Flooding from rivers or streams from sewer backup.
  
  
• Water from beyond the toilet trap.
  
  
• Water from the toilet bowl with feces.
  
  
• Standing water that has begun to support microbial growth.

Cleanup must not be taken lightly. Serious long-term health issues to adults, children and even pets may occur due to bacteria, viruses and even parasites. Don't delay. Take immediate action. 

If You See Signs of Water Damage, Call Us

Recovering From Water and Fire

3/26/2019 (Permalink)

A flooded home due to a fire is a devastating event for any homeowner or business-owner. It has the ability to ruin many of your possessions in addition to your property itself. Due to the fact that water damage can quickly become permanent if not addressed as soon as possible, if you do suffer flood damage to your home, it is important that you call the professionals at SERVPRO of Metro Pittsburgh East to help restore the home or business. We recommend having the professionals take care of your property. However, there are some things that you can do before they arrive. Here are some things you can do immediately after to start the restoration process.

Call Your Insurance Agent

Regardless of how bad water damage has hit your home, it has likely done some significant damage to some of your possessions and to the structure of your home. After you recognize the damage, you should call your insurance agent. Most water damage is covered by insurance policies, however you will want to contact them to make sure since there could be exclusions.

Proper Protection

Regardless of how well you think you can clean up, you should call the professionals at SERVPRO of Metro Pittsburgh to ensure that as much of your property is salvaged as possible. If you decide to start the cleanup process before they arrive, it is important that you are properly attired. Wear long sleeves, pants, gloves, and boots when dealing with flood water to ensure your safety.  The below tips will help you remain safe.

Check Before Entering Home or Business

Before you re-enter your home or business after flood damage, check for any structural damage that may have occurred. Severe flooding or water damage has the ability to compromise the integrity of the structure. If you enter the home without closely inspecting what you are walking into, the building could potentially collapse, trapping you inside. Once you have entered the home, you should be very careful about where you are walking, especially if you are moving from carpeting onto a hard surface.

Document Evidence

Once you have entered the home, document the evidence of damage that has been done by taking photos of it. If there are any questions, particularly by your insurance company about the validity of your claim, you will have evidence to show them.

While you document the damage, save any items that you can. Some items, such as porous materials, may have been damaged beyond repair. When the SERVPRO of Metro Pittsburgh East crew arrives to restore the home or business, they will save as many items as possible. But if there are items that have not been damaged, you can take them out to avoid any further potential damage.

Take Inventory

While you are examining the damage that has occurred in your home or business, make a list of the damage or lost items in the home. Make sure to include the date they were purchased and their value with any receipts you may have. Inventory of your possessions before the flood will be helpful. If any of your possessions must be disposed of, which some may, make sure you have photographs of the items.

Turn Off Power

After the flood damage occurs, turn off all power, especially to the affected rooms. Also refrain from using any electrical appliances as you could electrocute yourself if you are standing in water. Keep the power to the home off until an electrician can come and thoroughly inspect the system to ensure it is safe to turn back on again.

Prevent Mold

Mold thrives in environments where moisture is present which makes flooded parts of a house ideal for mold growth. The existence of mold in a home can be hazardous so it is important to prevent the mold from growing if at all possible. Removing any wet contents from the home as soon as possible will help to prevent such mold growth around the home.

Water Damaged Hardwood Floors

12/10/2018 (Permalink)

Example of water damage.

If a water leak occurs at your residence, some of your building materials can get wet and be difficult to dry. The goal to any water damage project is to return moisture levels to preloss conditions as quickly as possible. Some items in your home are simpler to dry than others. Porous materials such as carpet get wet quicker, but they are easier to dry out than non-porous materials like wood or concrete. If things like your wood floors receive water damage, it could take more than just air mover blower fans and dehumidifiers to dry out the materials.  

Our SERVPRO technicians always use the industry's most advanced technology when mitigating any loss at your property. We also know that fast service is essential to reducing the severity of problems during water damage situations. Located locally, we can respond promptly. Our team is highly trained, and we have experience in dealing with many types of scenarios. When we arrive at your home or office, we first make sure the building is safe for all occupants, then we use specialized instruments to take humidity, temperature, and moisture level readings.  

If we think that your hardwood floors may be affected, we use our wood moisture sensors to determine the moisture level of the materials. 

Quickly drying out hardwood floors from water damage can prevent the wood from cupping and warping. If the flooring has a high moisture content, then we may use specialized equipment to help speed up the drying process to prevent buckling and fungal growth. To do this, we often use drying mats to push air deep into the wood flooring materials. The mats help concentrate and spread out the air so that it focuses evenly into the wet wood.  

The use of drying mats is just one example of the technologically advanced tools of the trade our SERVPRO crew can bring to the table. If your hardwood floors ever get wet, contact SERVPRO. 

Metro Pittsburgh East Residents: We Specialize in Flooded Basement Cleanup and Restoration!

10/23/2018 (Permalink)

This Metro Pittsburgh East home’s basement unfortunately flooded.

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Metro Pittsburgh East basement could flood, including: 

• A blocked or failed sewer lateral pipe
  
  
• Heavy rain causes surface water to pool around your home
  
  
• Storm sewer backup
  
  
• Sanitary sewer backup
  
  
• Foundation drainage failure
  
  
• Water supply-line break or hot-water tank failure
  
  
• And many more

Have Questions about Basement Flooding?

Call Today – 412-672-5400

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Metro Pittsburgh East and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

• We are Available 24-hours/7 days per week
  
  
• We’re a Preferred Vendor to many National Insurance Companies
  
  
• We Bill The Insurance Directly – One Less Thing For You To Worry About
  
  
• Our Technicians are Highly-Trained in Water Restoration Techniques
  
  
• We use s500 IICRC Restoration Standards
  
  
• Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help, 412-672-5400

Faster to your Metro Pittsburgh East Water Damage Event

10/15/2018 (Permalink)

SERVPRO of Metro Pittsburgh East provides 24-hour fire and water damage restoration service in Metro Pittsburgh East.

Flooding and water emergencies don’t wait for regular business hours and neither do we. Metro Pittsburgh East provides emergency cleaning and restoration services.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Metro Pittsburgh East arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us – 412-672-5400

Water Damage Timeline

Within Minutes

• Water quickly spreads throughout your property, saturating everything in its path.
  
  
• Water is absorbed into walls, floors, upholstery, and belongings.
  
  
• Furniture finishes may bleed, causing permanent staining on carpets.
  
  
• Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

• Drywall begins to swell and break down.
  
  
• Metal surfaces begin to tarnish.
  
  
• Furniture begins to swell and crack.
  
  
• Dyes and inks from cloth and paper goods spread and stain.
  
  
• A musty odor appears.

48 Hours to 1 Week:

• Mold and mildew may grow and spread.
  
  
• Doors, windows, and studs swell and warp.
  
  
• Metal begins to rust and corrode.
  
  
• Furniture warps and shows signs of mold.
  
  
• Paint begins to blister.
  
  
• Wood flooring swells and warps.
  
  
• Serious biohazard contamination is possible.

More Than 1 Week:

• Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  
  
• Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Metro Pittsburgh East

SERVPRO of Metro Pittsburgh East specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Metro Pittsburgh East Emergency Water Damage Service

10/3/2018 (Permalink)

SERVPRO of Metro Pittsburgh East provides fire and water damage restoration service in Metro Pittsburgh East.

SERVPRO of Metro Pittsburgh East is available for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help

Call Today – 412-672-5400

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Metro Pittsburgh East has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

About SERVPRO of Metro Pittsburgh East

SERVPRO of Metro Pittsburgh East specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Three Types of Contaminated Water Damage

9/6/2018 (Permalink)

Water damage example.

Category 1: "Clean Water"

It is from a clean source like a broken water supply line or leaking faucet. If not treated quickly, this water can turn into category 2 or 3, depending on length of time, temperature, and contact with surrounding contaminants.

Examples include:

• Water from a clean source like a broken water line
  
  
• If left untreated, can degrade into category 2 or 3
  
  

Category 2: "Gray Water"

It is contaminated and could cause discomfort or illness. 

Examples include:

• Washing machine overflow
  
  
• Toilet overflow with some urine, but not feces
  
  
• Dishwasher overflow

May contain bacteria and viruses and can quickly degrade into category 3 if left untreated.

Category 3: "Black Water"

It is grossly contaminated and could cause severe illness or death, if ingested because of chemicals and microbes. Any contact should be avoided. 

Examples include:

• Flooding from rivers or streams from sewer backup
  
  
• Water from beyond the toilet trap
  
  
• Water from the toilet bowl with feces
  
  
• Standing water that has begun to support microbial growth

Cleanup must not be taken lightly. Serious long-term health issues to adults, children and even pets may occur due to bacteria, viruses and even parasites. Don't delay. Take immediate action. 

If You See Signs of Water Damage, Call Us

Mold In A Home Or Business?

6/4/2018 (Permalink)

While mold can happen anywhere, it seems most attracted to residential buildings. Finding black mold in your home can be a nightmare of mold cleanup and remediation, but you can prevent it by understanding the common causes that lead to infestations.

It’s All About the Water

Mold growth can almost always be traced back to one source: a moisture problem. Black mold thrives on organic matter, but it requires moisture to truly grow out of control and proliferate. Common sources of moisture that lead to mold outbreaks include the following:

• Broken and leaking pipes

• Roof and window leaks

• Standing water left behind by bathtub, shower, and toilet splashing or overflow

• Water trapped beneath linoleum and tile

• Standing water left behind by floods

• Excess humidity and condensation in the air

How Can I Fix Mold in My Home?

Avoid a mold infestation in the first place by keeping your home dry and free of leaks or other moisture sources. 

• Check the integrity of your roofing and window seals and have them repaired as needed. 

• If you’ve recently suffered flooding, quickly dispose of any sodden materials and dry out any remaining water, even if you may have to pull up carpeting and floorboards. 

• Have a plumber in to check your pipes and keep them in good health. 

• Check your appliances, particularly refrigerators and air conditioners, to ensure they aren’t leaking or having problems with condensation. 

• If you live in a high-humidity environment, invest in a dehumidifier and run it as necessary to bring down the moisture levels in the air inside your home.

If you’ve already seen outbreaks of black mold, you may need to retain the services of a mold remediation specialist. These technicians can help you identify sources of mold that aren’t readily apparent on initial inspection and recommend appropriate cleanup and prevention actions.

When it Rains, it Pours

4/11/2018 (Permalink)

A flooded home is a devastating event for any homeowner. It has the ability to ruin many of your possessions in addition to your property itself. Due to the fact that water damage can quickly become permanent if not addressed as soon as possible, if you do suffer flood damage to your home, it’s important that you call the professionals at SERVPRO of Metro Pittsburgh East to help restore the home. However, there are some things that you can do before they arrive. Here are some things you can do immediately after a flood to start the restoration process.  

Call Your Insurance Agent

Regardless of how bad a flood has hit your home, it’s likely done some significant damage to some of your possessions and to the structure of your home. Soon after you recognize the damage, you should call your insurance agent. Most water damage in the home is covered by homeowner’s insurance policies but you’ll want to contact them to make sure as there could be exclusions.

Check Before Entering Home

Before you re-enter your home after flood damage, check for any structural damage that may have occurred. Severe flooding or water damage has the ability to compromise the integrity of the structure. If you enter the home without closely inspecting what you’re walking into, the building could potentially collapse, trapping you inside. Once you’ve entered the home, you should be very careful about where you’re walking, especially if you’re moving from carpeting onto a hard surface.  

Document Evidence

Once you have entered the home, document the evidence of that damage that has been done by taking photos of it. If there are any questions, particularly by your insurance company about the validity of your claim, you’ll have evidence to show them. While you document the damage, save any items that you can. Some items, such as porous materials, may have been damaged beyond repair. When the SERVPRO crew arrives to restore the home, they’ll save as many items as possible. But if there are items that have not been damaged, you can take them out to avoid any further potential damage.  

Take Inventory

While you’re examining the damage that has occurred in your home, make a list of the damage or lost items in the home. Make sure to include the date they were purchased and their value with any receipts you may have. Store that list with any inventory of your possessions that you may have taken before the flood. If any of your possessions must be disposed of, which some may, make sure you have photographs of the items.  

Turn Off Power

After the flood damage occurs, turn off all power, especially to the affected rooms. Also refrain from using any electrical appliances as you could electrocute yourself if you’re standing in water. Keep the power to the home off until an electrician can come and thoroughly inspect the system to ensure it’s safe to turn back on again.  

Prevent Mold

Mold thrives in environments where moisture is present which makes flooded parts of a house ideal for mold growth. The existence of mold in a home can be hazardous so it’s important to prevent the mold from growing if at all possible. Removing any wet contents from the home as soon as possible will help to prevent such mold growth around the home.  

Proper Protection

Regardless of how well you think you can clean up after a flood, you should call the professionals at SERVPRO of Metro Pittsburgh East to ensure that as much of your property is salvaged as possible. But if you do decide to start the cleanup process before they arrive, it’s important that you are properly attired. Wear long sleeves, pants, gloves, and boots when dealing with flood water to ensure your safety. 

If you suffer flood damage in your home, you should contact the professionals at SERVPRO of Metro Pittsburgh East to clean up. But if you want to get the process started prior to their arrival, these tips will help you remain safe.

Restoring Your Commercial Property After a Water Damage Event

12/20/2017 (Permalink)

Your Pittsburgh Region Disaster Recovery Team Is Here to Help!

Water damage events at commercial properties present their own unique challenges, and can be very stressful. Our staff understands the importance of getting your commercial property up and running as fast as possible.

When we arrive at your property we bring 10 years of experience with commercial property damage with us. We have the necessary resources to handle any job, large or small. Our trained professionals work quickly to assess the situation, isolate the damaged area, and start work immediately. Time is always of the essence to minimize damage, and to resume operations as soon as possible. Your local SERVPRO has access to large loss teams specifically trained and ready to go in event of a large loss.

If your commercial property experiences a water damage event call us so we can put our experience and resources to work for you.

Understanding Industry Terms

12/18/2017 (Permalink)

SERVPRO of Metro Pittsburgh East is always "Here to Help". We know that sometimes some of our jargon can be confusing so we usually try to break it down as easy as we can out in the field, but we know that our customers like to stay informed. Here are some common terms used in the field with their definition so you can understand better what is happening in your home or business. 

Anti-Microbials: A substance, mechanism, or condition that inhibits the growth or existence of an organism. 

Fire Damage Recovery: The process of restoring and recovering property and belongings after a fire. The objectives include minimizing existing damage, damage mitigation, structure stabilization, soot & odor removal and reconstruction. 

Fungi: The unicellular or multicellular eukaryotic organisms embracing a large group of microflora including molds, mildews, yeasts, mushrooms, rusts and smuts. 

HVAC: Heating, Ventilation and Air Conditioning

HEPA Filter: High efficiency particulate air filter, a specialized filter capable of removing 99.7% of particles. 

Masking Agents: Designed to prevent or remove heightened awareness to odors by providing a fragrance, which is stronger and more pleasant to smell while the source of the odor is being eliminated. 

Smoke Damage Removal: Neutralizing or removing smoke odors that linger after fires.

Smoke Particles: Smoke is composed of gases, aerosols, and airborne solids. Dry wood, natural fibers and paper all produce small non-smearing material. Plastic, foam, and rubber (polymers) produce large easily smeared residues. 

Things to Remember when Winterizing or Vacationing

12/18/2017 (Permalink)

There are many things to remember to clean or put away when it comes to winterizing your cabin or cottage but we want to focus on the importance of taking care of the water system before leaving.

Follow this checklist when closing up so you don't come back next season to a bad water damaged mess.

Make sure the water is draining properly, residual water can make the pipes freeze in the winter causing them to break.

Drain the water heater:

• Turn off the electricity to the water heater
• Close the cold water intake valve
• Attach a hose to a water heater drain valve
• Run the hose outside or into a bucket
• Open a hot water tab
• Open the drain valve and let out all the water remaining
• Remove the drain hose and place a cup under the valve to catch the remaining drips
• Close the drain valve once the hot water stops
• Close the hot water tap

Here's Why Professional Water Removal Is More Effective Than DIY Methods

11/29/2017 (Permalink)

Save Money and Aggravation, Call SERVPRO for Water Damage Problems

After a water emergency that floods a home or business, the last thing that most people want to deal with is a bill for cleaning up the damage. This is what leads many homeowners to attempt water extraction on their own instead of calling a professional. 
 
If you're in need of water removal in the Pittsburgh area, you may be tempted to save money by trying to get rid of the excess water on your own. However, going this route typically has more consequences than benefits and will result in greater losses of time, money, and your possessions in the long run. Here's why calling SERVPRO for professional water removal is a smart move. 
 
Professional water extraction works extremely well. While some homeowners resort to opening windows and doors, turning on ceiling fans, and blotting towels around the house, SERVPRO has powerful equipment that ensures efficient and thorough water removal. We're also often able to restore documents, books, furnishings, and electronic devices affected by water damage, plus we'll get your home's humidity back to an appropriate level. 
 
Many water emergencies are hazardous. 
If your house has been flooded with gray or black water, such as that from a natural disaster, backed up sewer line, or a leaky toilet, expert attention to the problem is best. These types of water are risky for untrained persons to handle because it involves disease causing waste and debris. This is the type of material that can't simply be put out with the week's garbage and needs proper and safe disposal.  We're knowledgeable about how to get rid of contaminated waste during water extraction, so there are no lingering health risks to your family or pets. 
 
It's important to consider mold and mildew. 
One reason that so many homeowners who attempt DIY water removal eventually end up calling a pro is unseen damage caused by mold and mildew. While your flooring and possessions may look and feel dry, without proper water extraction and controlling humidity mold and mildew will thrive, cause off odors, and ruin your home's structure along with your possessions and furniture. SERVPRO technicians are skilled at protecting against the growth of mold and mildew and have effective strategies to combat it. 
 
At SERVPRO of Metro Pittsburgh East, we know how important it is to get your home back in order as quickly as possible. We'll help you mitigate the costs of any water emergency by restoring your possessions and preventing future damage to your home. For more information about our water removal services or to receive a quote, call us at (412) 672-5400 and say you saw our blog! 

Flood Damage From Failing Washing Machine Hoses In Your Pittsburgh Home

11/29/2017 (Permalink)

Failing Washing Machine Hoses Cause Flood Damage

Most homeowners protect their homes against things such as storms, fire, and burglary, but water damage from malfunctioning or leaking home appliances often gets overlooked, especially when it comes to washing machines.

It seems unlikely, but flood damage from a washing machine is one of the top five causes of home insurance claims. More than half of these claims is from supply hoses which have burst or leaked, so make sure your Jacksonville home is prepared for such an event. Have the number of a reputable flood damage restoration company handy at all times, like SERVPRO, who is experienced in all kinds of flood damage.

Most washing machine hoses fail eventually over time, even when they have been installed properly. They can cause leaks or even catastrophic flooding when they burst. Failure can be due to several things such as installation error, age, poor design and poor quality materials. Most of these hoses are made of reinforced polymer or rubber. The materials lose resiliency as they age, making them susceptible to leaks, cracks, and bursting.

Inspect Regularly 
Many times, fittings and hoses that connect your washing machine to the water source are visible and easy to inspect each time you use the machine. If they are not visible, figure out how to gain access to them so you can inspect them once per month. Look at both the cold and hot water lines. Failures happen near the connection where the hose usually bends. Keep an eye out for:

Signs Of Imminent Failure 
Obvious evidence of imminent failure or deterioration should be looked for, such as bulges, blisters, unraveling, cracks, kinks, discoloration, or crimps, especially close to the connections and turns in the hose.

Leaks 
Look for drops, moisture, rust, leaks on, in, or around the connections or hoses or in a catch pan, or discoloration. Look at the connects to ensure they are properly tightened. Even a small leak can lead to imminent failure.

Right Positioning 
Ensure the washing machine is located four inches at least from the connections, so the hose is not kinked or bent. Make sure the machine is balanced properly, so it is not “walking” when in use, which puts added stress on connections and hoses.

Lastly, aging or damaged hoses should be replaced right away, and make sure that the hoses are properly installed. Knowing where the shut-off valve is as well is important if a hose does fail. Then get in touch in SERVPRO right away so they can help you clean up the flood damage and dry out your home.

SERVPRO of Metro Pittsburgh is always standing by, since flooding emergencies can happen at any time. Contact SERVPRO today at (412) 672-5400, and their technicians will come quickly to help you get your home back to normal.

Understanding The Three Categories of Water

6/28/2017 (Permalink)

When dealing with water damage in your home or business, there are three different types or classifications of water that we use: Clean, Gray, and Black water.

Clean Water: This is water that does not contain contaminants. It includes broken water lines, malfunctioning appliances, toilets holding tanks, snow melt and rainwater. Overtime however, clean water can progress and become gray water within 48 hours, if left untreated.

Gray Water: Gray water does contain slight chemical or biological contaminants, and may pose a health risk. Gray water can discharge from dishwashers, washing machines, sinks, showers, aquariums and waterbeds, or come from a clean water source that leaked through a ceiling. It can also be clean water that was left untreated (and became gray water). Gray water can also progress to the next stage (Black Water) if left untreated within 48 hours.

Black Water: This water is a positive health risk as it is highly contaminated. Black water is presumed to contain multiple potentially harmful contaminants including fungi, bacteria, chemicals, viruses, and more. Black Water is typically caused by sewage damage, flooding, or any type of natural disaster. Black water should always be treated by a trained and certified professional.

For any type of water damage, it is always best to treat it quickly so as to avoid further contamination and risk mold growth. Call SERVPRO of Metro Pittsburgh if you need services in your home!

Available 24/7 

412-825-5480

SERVPRO of Metro Pittsburgh is an IICRC certified firm.

When Water Damage Happens, Call SERVPRO for Service

11/21/2016 (Permalink)

Tis the Season for Frozen Pipes in the Pittsburgh area!

If you are grappling with the aftermath of residential water damage, you want the problems resolved as quickly as possible. Keep handy the name and number of a local cleanup and restoration company like SERVPRO. Our job is to provide state-of-the-art service to our customers that are in need of expert water damage restoration. And we do so with rates that won't break your budget. 

What You Can Expect From a Water Damage Restoration Service...
When you contact us to assess the character of your problem, we will respond by sending a team of friendly, knowledgeable service technicians and leaders to your home. We will make a full inspection and assessment of your property, making sure to note where all of the damage and future potential trouble spots lie. We find the source of the water intrusion, if not visible, for repair. We must identify the water to determine if it is contaminated (such as Black Water from a sewage backup or groundwater intrusion), to use a correct and safe extraction method. Once we have completed this initial diagnosis, we provide you with a full estimate of the cost involved.  We will even help you with the insurance claims process.

How We Deal With Water Damage…
Once water damage has taken its toll, engage the path to a solution as soon as possible. This means hiring a professional cleanup and restoration service to drain all of the unwanted water out of the building. We have truck-mounted pumps and portable extractors to quickly dispatch water. Our Applied Structural Drying Technicians (ASD) can dry out your home with the additional aid of air movers and dehumidifiers, both desiccant and refrigerant. Our trained WRT-Water Damage Restoration Technicians, adhere to the cleaning standards of the IICRC. We ensure, by testing with moisture meters, infrared cameras, and hygrometers, that the affected areas are dry. 

Contact Your Local Residential Water Damage Service
SERVPRO of Metro Pittsburgh is here to be your one-stop water damage cleanup and restoration authority. For all fire, mold, and water issue, we are fully equipped and qualified to address and solve them quickly. We are locally owned and operated and can be contacted at any time of the day or night at (412) 672- 5400.

A Day in the Life of a Crew Member

6/8/2016 (Permalink)

#HEREtoHELP

The day always starts with freshly brewed, strong, black coffee. Once work orders are received from the Production Manager, we make sure our vehicle is fully stocked in order to respond to any type of disaster (mold, sewage, water, fire, deep cleaning, air ducts, etc.). Keep in mind that proper preparation is key to prevent poor performance!

Even if going out on an assigned job, SERVPRO is 24-7-365, therefore, it is possible that a new loss comes in at some point during the day and crews need to respond. In this case, shifting and adjusting of crews, and accommodating all clients takes motion.

Once arrived at a new loss, we make sure we check every area and every material to make sure a home or business is well inspected. Often individuals do not realize all the areas that have been effected in situations like water loss. For example, someone may have seen water drip onto their kitchen floor but may have not seen the water inside their top cabinets (the entire ceiling is a wet mess)!

Crew Chiefs lead the introduction with clients on-site. We meet the customer and discuss how the loss happened, when it happened, and what they have done to date about the crisis/issue. Next, we talk about this person’s insurance coverage to see if they have made a claim and talked to an insurance representative.

As long as all the proper resources have been included in communications and a claim number issued, SERVPRO now works with the insurance company. Conversations go back and forth to determine the best possible way to repair damages so that the customer usually only has to pay for their deductible.

Next we are drawing/sketching the loss area to measure so we can calculate the type of equipment and how much equipment is needed to begin work. In a water loss, crews would then begin to remove any excess water and set-up drying equipment (air movers, dehumidifiers, drying mats).

Estimators now enter the picture because they are viewing the loss sketches on SERVPRO’s online software. They create a computer drawing and make sure we are meeting and complying with all the standards for that specific insurance company.

Crew Chiefs plan to monitor the loss site daily until drying is complete at a water loss; or they make sure a house/business is completely cleaned and all checklist items are complete.  

Safety practices and procedures include the power and outlets to a home/business are not compromised. Crews also check drywall and plaster to make sure no materials can fall or break loose. Protective gear also is worn when appropriate for demolitions, biohazards, and cleaning such as sewage jobs.

At the end of a shift, it is general practice to refuel items, clean vehicles of debris, and restock vehicle materials and products for the next shift.

We return to our warehouse to touch base with the production manager, general manager, estimation and marketing divisions so everyone is on the same page about progress on jobs, and where the next call is taking us in the Metro Pittsburgh region.