One Team Mentality Makes Our Q2 Job of the Quarter

7/27/2022 (Permalink)

In order to restore the commercial property after the fire, our customer needed SERVPRO's top-of-the-line restoration and construction services.

Before stepping into the new quarter, we’re taking a moment to highlight one job that showcases SERVPRO Team Wall’s strengths. In our second quarter, the job we selected to be our “Job of the Quarter” displays our “one team mentality,” an aspect of our team that we value deeply. Learn more about SERVPRO Team Wall’s one team mentality and how it benefited one of our customers after their building suffered a fire loss. 

In the wake of the fire, our customer was left with more than half of their building damaged. Only the front lobby remained as a usable space. In order to restore their commercial property to its preloss condition and get back to business as usual, our customer needed top-of-the-line restoration and construction services.

In addition to providing these services, what made this job worthy of receiving the “Job of the Quarter” title was its display of our unique, one team mentality. Our emphasis on teamwork was evident in SERVPRO Team Wall’s multiple divisions to collaborate and cooperate in order to get the job done. The customer originally called SERVPRO Team Wall’s Harrisburg West office. The affected property was geographically closer to SERVPRO of Hunt Valley and Harford County office, but our Harrisburg team sent a crew to Hunt Valley for extra assistance.

SERVPRO Team Wall had all hands on deck, even enlisting the help of our Large Loss division to complete the extensive clean up. Likewise, our centralized team pitched in by helping to estimate repairs. Our one team mentality and teamwork was truly the key to our success, as it enabled us to complete the restoration quickly for our customer. 

Our team was faced with its fair share of challenges while completing this project. Most of the challenges had to do with the age and preloss condition of the property. You may or may not know that SERVPRO Team Wall is required by county code to restore properties to building standards. With the affected commercial building being an older structure that had multiple existing structural issues before the fire loss, there were many additional repairs that needed to be made in order to bring the building up to code. The pile of requirements and repairs needed to meet them can be overwhelming to a customer, but by working  closely with the insurance company and the customer in order to determine the scope of the necessary repairs, we were able to give the property owner peace of mind.

By the time our crews completed the electric rework for the building, laid gravel and poured concrete in the basement, installed drop ceiling and flooring, completed the framing, installed the drywall and ductwork, removed and replaced half of the roof, and painted, it was “Like it never even happened.” At the end of the day, we successfully completed the job thanks to our teamwork and one team mentality.

You can learn more about SERVPRO Team Wall’s restoration and construction offerings by visiting our website or calling us at (412) 672-5400. On our website, you’ll find more information about everything mentioned in today’s blog, from residential and commercial Fire Damage Restoration services to Large Loss capabilities and Construction services, but that’s only the beginning of what SERVPRO Team Wall can do for your residential or commercial property. Trust SERVPRO Team Wall’s expertise and one team mentality to restore your home or business after any disaster.