Ensuring Excellence Through Employee Training

5/5/2022 (Permalink)

Our staff goes through extensive training in property damage restoration in order to consistently provide the highest quality service.

Picking up the phone and calling SERVPRO Disaster Recovery Team - Team Wall for assistance with any restoration or construction emergency makes certain that your property will receive nothing less than the highest quality service. To promise that our team will never fail to deliver the highest quality results for our customers, our staff undergoes extensive training in property damage restoration. Read on to learn more about the specifics of our expert staff’s training. 

Initial Franchise Training

In one element of our employee training process, future team members complete a 15-day, hands-on course that covers topics such as carpet and upholstery cleaning, fire and water restoration, and mold remediation. At the end of the course, employees must take and pass an exam.

IICRC Training

The IICRC, which is the Institute of Inspection Cleaning and Restoration Certification, is the primary body certifying and setting the standards for the cleaning and restoration industries. Our team studies and adheres to the organization’s standards for multiple areas of cleaning and restoration, including carpet and upholstery cleaning, water and fire restoration, and mold remediation.

Employee Certification Training

A series of self-paced modules, our voluntary certification programs supplement employees’ knowledge of topics such as crew training, water and fire restoration, and carpet and upholstery cleaning. 

e-Learnings

Web-based training for all of the members of our staff is offered through e-learning. These courses are designed to serve as ongoing education materials. Often, supplemental course materials include video presentations and other multimedia resources that help employees pass a knowledge test at the conclusion of each module. These e-learning opportunities keep employees on their toes and, most importantly, always learning in order to stay up to speed on industry knowledge and ensure that the services they provide continue to meet industry standards.

Continuing Education Classes

Finally, we offer continuing education classes, both credited and uncredited, for all SERVPRO franchise staff. Insurance agents, insurance adjusters, and real estate professionals also have access to these continuing education resources. Topics range from “Understanding Mold in the Restoration Industry” to a mitigation awareness response seminar. 

You Can Trust SERVPRO

Explore our website to learn more about why you should choose SERVPRO and SERVPRO Disaster Recovery Team - Team Wall in the event that your residential or commercial property faces an unexpected disaster. Be sure to check out our Customer Reviews and Testimonials, as well as our Before and After Photos. Trust SERVPRO Disaster Recovery Team - Team Wall and our highly-trained professionals to get things back to normal as soon as possible.