An Overview of a Master Service Agreement With SERVPRO

11/19/2021 (Permalink)

What you can expect after signing a Master Service Agreement with SERVPRO Team Wall?

Here at SERVPRO Disaster Recovery Team - Team Wall, we offer a wide range of 24-hour damage restoration and cleaning services for our customers. Additionally, we offer Master Service Agreements for commercial business owners. This blog will provide an overview of what you can expect after signing a Master Service Agreement with SERVPRO Team Wall. You may be wondering: What is a Master Service Agreement? How can it impact your customer experience? Why sign a Master Service Agreement? Keep reading to find out. 

What Is a Master Service Agreement (MSA)?

A Master Service Agreement, often shortened as MSA, entails a contract that is signed between your company’s team and our team here at SERVPRO Team Wall. This agreement ensures that your commercial business is assigned a direct point of contact with a member of our team. Available to you 24/7, your assigned account manager facilitates a rapid response in emergency situations. This personal connection between our team and yours builds a relationship that enables a detailed and thorough understanding of your business’ facility and unique needs. 

Overview of the MSA Process

Picture this: Your commercial business’ facility endures a loss- whether it be the result of a storm, a flood, a fire, or mold growth- and you turn to SERVPRO for assistance. When you pick up the phone and call us, you will be placed in contact with your assigned account manager who will be knowledgeable about your facility. After asking questions specifically related to your loss, including the location and scope of the damage, they will schedule a crew from the most geologically appropriate SERVPRO Team Wall office for a speedy response. You will remain in contact with your account manager, however, until your property is fully restored to its preloss condition, as they will verbally and electronically communicate with you, providing updates from the jobsite. At the end of the job, our centralized SERVPRO Team Wall office will handle the billing process, which simplifies the customer’s experience. 

Initiate Your MSA Today

By signing a Master Service Agreement with SERVPRO Disaster Recovery Team - Team Wall, your commercial business will have a direct point of contact already knowledgeable about your facility’s unique needs on call 24/7. With an MSA, our team can tailor their response without compromising the speed at which they arrive at your facility and increase communication, keeping you up to date on everyday progress. To initiate your Master Service Agreement with SERVPRO Team Wall, give our Metro Pittsburgh East office a call at (412) 672-5400. You’ll talk to a knowledgeable team member and learn about the wide range of commercial damage restoration services that we offer, which includes fire, water, storm, mold remediation, as well as commercial cleaning services. You can also check out our website for more information about who we are and the many ways in which we can help your commercial business make it “Like it never even happened.”