Warehouse Fire: Job of the Quarter

10/8/2021 (Permalink)

Approximately 170,000 square feet of warehouse space had been impacted by smoke and soot.

Not a quarter goes by that we don’t stop and take a moment to recognize a specific job that exemplifies who we are and what we do here at SERVPRO Disaster Recovery Team - Team Wall. For this quarter’s “Job of the Quarter,” we would like to highlight our large loss fire damage restoration work with that we completed this past July. What made this a stand-out job was the cooperation of team members from every division of our company, which enabled us to complete the job quickly and efficiently, getting our customer back into their warehouse as soon as possible. 

A Large Loss Is Never Too Large

On June 28th, a call came through to our office notifying us of a large warehouse fire located on a commercial property. Within 24 hours of that initial call, our Harrisburg West team members arrived on the site in order to complete a damage assessment. We were able to convince our potential customer that SERVPRO Team Wall was the right fit for the job thanks to our 24-Hour Emergency Services, advanced technology such as Matterport, and our extensive experience with large loss commercial restoration and reconstruction work alike.

Making It “Like it never even happened.”

These types of jobs are labeled “large loss” due to the significant amount of damage that they leave behind and the aftermath of the fire damage inside the warehouse was no exception. Approximately 170,000 square feet of warehouse space had been impacted by smoke and soot. Because of the fire’s proximity to the warehouse’s HVAC unit, the spread of the smoke and soot was even more profound. Our mission in any job is to make it “Like it never even happened,” so we got to work right away by tarping the roof and cleaning ducts on the same day that the contract was signed. Additionally, we committed to working through the 4th of July weekend, which allowed us to clean offices while employees were not working and reduce distractions. Business could not stop for our customer, so our team was faced with the challenge of sectioning off work areas and coordinating schedules in order to cause the least amount of disruption to their daily operations as possible. Every day, we had at least 40 crew members working morning, noon, and night. To restore the warehouse to its preloss condition, we also rented a scissor lift in order to clean the high ceilings, which had also been impacted by the fire. By July 26th, the warehouse was ready for the final walkthrough, which meant that we had completed the entire project in just 22 days.  

Teamwork Makes All The Difference

We complete many jobs each quarter that showcase the kind of company that we are and what we strive to achieve with every job, but what made this specific work especially worthy of the “Job of the Quarter” title was our company-wide commitment to teamwork that enabled the job to run smoothly. Our digital marketing made the opportunity possible through advertising. Our sales team and specifically commercial account manager Jannene Miller kept the customer up to date throughout the entire process. Owner Jim Wall, Harrisburg West Vice President of Operations Jason Quick, and Large Loss Production Manager George Readinger, also developed a personal connection with the customer by visiting the job site. Letters of recommendation were sent from the office thanks to the help of our other owner, Trish Wall. With such a large job, we would not have been as successful as we were if members from every aspect of our company had not pitched in where they could. Our strong sense of team cooperation also helped us make certain that our customer was happy at every point throughout the restoration process. 

Have a Large Loss? Call Team Wall

Large losses can be overwhelming due to their size and the disruption they impose upon commercial businesses' daily operations. In the event that your commercial business falls victim to a large loss of any variety, you can take comfort in the fact that SERVPRO Disaster Recovery Team - Team Wall is always ready to help make it “Like it never even happened.” Our team of professional commercial restoration experts and our advanced technology are standing by to deliver our fire, water, storm, and mold damage restoration services that are specifically designed for commercial properties. It was a pleasure to help Henry Molded Products get back up on their feet after their facility’s large fire loss. We hope that your commercial business’ property will never endure a large loss, but SERVPRO Team Wall is just a call away and always ready to help in the event of an emergency.