The Phoenix Buildings Job

1/18/2021 (Permalink)

When we think of hurricanes, what comes to mind are strong, powerful forces of nature. The Scorpions’ 1984 hit rock song utilized the metaphor “Rock You Like A Hurricane” as its title for a reason. It’s left up to chance which cities are hit by hurricanes each year and the recipients of the destruction that hurricanes leave behind often find their lives turned upside-down, uncertain as to how to move forward.

When Hurricanes Hit

SERVPRO travels across the country to come to the aid of those who have been impacted. During a year in which the hurricane season proved to be too overwhelming for the English alphabet, our team couldn’t seem to find a break. Therefore, it’s fitting that our “Job of the Quarter” for this quarter was a storm job at the Phoenix Buildings in Orange Beach, Alabama in the aftermath of Hurricane Sally, which made landfall in September. We choose one job each quarter that best reflects the strengths of our team to receive the title of “Job of the Quarter”. Out of the many jobs that we completed this quarter in response to hurricanes, the Phoenix Buildings job specifically deserves the “Job of the Quarter” title because it put three hallmarks of SERVPRO Disaster Recovery Team Team Wall on display: teamwork between our three offices, our ability to serve as our customers’ “one-stop shop”, and our unbeatable turnaround time.

Hurricane Sally

The first hurricane to make landfall in Alabama since Hurricane Ivan in 2004 and it certainly made its presence felt in Orange Beach. When our phones rang with a call from Storm Team Wilson, alerting us of a condo building that had experienced significant water damage from the hurricane, our team immediately made the trip down to Orange Beach. At first, we were only working on one of the multiple Phoenix Buildings, but because we proved ourselves through our work on the first building, we were trusted to complete work on a second building, giving us the opportunity to help even more residents pick up the pieces.

While we were excited by the opportunity to work on both condo buildings, the job was not without its challenges. People were still living in the condos, so our team faced challenges in obtaining access to keys for each condo unit and disrupting our customers’ lives as little as possible. From the top to the bottom of each building, the condos underwent water damage as a result of Hurricane Sally’s driving rain, which entered through sliding glass doors leading to the units’ balconies. After a hurricane that was completely out of anyone’s control and brought such large-scale water damage, our customers needed efficient restoration services to get things back on track as quickly as possible.

Such a speedy restoration required our three offices to act as a united front, coordinating, cooperating, and compiling our combined resources. As a result of this cooperation, we were able to complete work on the two buildings within two weeks when those working on some of the other Phoenix buildings required two weeks to finish just one building. We pride ourselves on being a “one-stop shop” for our customers, which is made possible by our ability to take care of every step of the process, from restoration to rebuild. We save our customers valuable time and money by providing a wide variety of services, from installing drywall to repairing hardwood flooring, eliminating the need for our customers to find other companies to complete the job. SERVPRO can be trusted to handle the entire job, start to finish.

With the 2020 Hurricane Season Behind Us

We have some room to breathe, but we’re already beginning preparations for 2021’s hurricane season. We’re hoping that what lies ahead isn’t quite as aggressive as the 2020 hurricane season, but we’re looking forward to many more opportunities, like the Phoenix Buildings job, that will allow us to use our team’s strengths to best help those impacted by uncontrollable storms find much-needed relief. Regardless of the nature of the 2021 hurricane season, we’re excited by the prospect of helping you or your client make it “Like it never even happened,” after any storm, fire, or water event.