Combining Our Powers for 2nd Quarter 2020's Job of the Quarter

8/4/2020 (Permalink)

he swift turnaround time needed for this job made everyone’s help necessary, so we recruited everyone from technicians to Jim Wall, one of our owners.

Selecting the job of the quarter is consistently a tough decision to make. On a daily basis, we are pleased to help customers with a wide array of needs. In the same vein, our team members display their dedication to their work and impressive customer service every day. This raises the question: How do you select just one exceptional job? This quarter, it boiled down to a powerful combination of cooperation and hustle.

Getting the Call

One sunny, Saturday afternoon in June, we received a call about a sizable fire loss at a 375,000 square foot logistics warehouse located in South Central Pennsylvania. The customer’s esteemed retail client required immediate service, as they couldn’t jeopardize overdue shipments, upset customers, or downtime. The customer enlisted the help of Team Wall in order to make it “Like it never even happened.” While we were eager to help, one problem stood in our way. Our after-hours production schedules were consumed with COVID-19 cleanings, leaving us short in resources. As a result, it was unlikely that one office would be able to complete the job to the customer’s desires. However, our labor and resource efficiency is what sets Team Wall apart from the rest and was exactly what we needed to tackle this job.

Combining Our Powers

This may sound cheesy, but do you remember Captain Planet’s catchphrase “our powers combined”? For SERVPRO Disaster Recovery Team Wall, it’s the real deal. Because we have offices in Pittsburgh, Baltimore, and Harrisburg, we’re uniquely able to merge our equipment and labor resources and offer our services to customers across a wide range of geographical locations. Our Baltimore and Harrisburg offices joining forces was what made it possible for us to complete the job quickly and produce a final product that made the customer happy “beyond measure.”

Our Management and Production team members from both offices were onsite within just one hour of receiving the customer’s initial call. They immediately strategized a plan for mitigation and got to work extracting water, drying, and cleaning. The large fire loss required a team, 45 members strong, working hard from Saturday evening until Tuesday to keep the busy warehouse operating as usual.

All Hands On Deck

The swift turnaround time needed for this job made everyone’s help necessary, so we recruited everyone from technicians to Jim Wall, one of our owners. Jim can be seen installing a debris shoot up on a scissor lift in the photo above. It goes without saying that this was an all hands on deck kind of job.

Right from our start 12 years ago, the foundation of our business has been excellent customer service and hustle. Today, they are still of the utmost importance to us and we plan to always stand by those principles. We are so grateful to you and your customers for trusting Team Wall’s Disaster Recovery Team when you need it most. We are truly delighted to be “Here to Help” and appreciative of your support.